About the role

We are looking for individuals with a strong passion for people development and belief in investing in personalized learning paths for employees!

As our Retail Learning and Development Partner, you will enable our Fashion Advisors to be the Front Face of Chanel by building their confidence and strengthening their ability to create an emotional connection with the clients to the brand.

You will play the role of an active coach in engaging our Fashion Advisors by enhancing their learning and development to drive loyalty and sustaining the speed and depth of Chanel’s business growth. 

Location: Chanel Boutique

What impact you can create at Chanel

Act as an internal boutique learning specialist and supports boutique staff in their learning journey and growth in the workplace

Customize learning solutions and individualized coaching methods

Be the Fashion Advisors’ trusted “go-to” advisor in Learning and Development

To engage and develop the boutique sales force and transmit brand values to inspire them to provide exceptional client experience, as well as to enjoy, learn and grow whilst doing so

To facilitate in-boutique training, learning solutions (including digital ones) and field coaching and follow-up

Partner with Head of Boutique to strategize and develop a comprehensive people development plan to plan and track coaching conversations with boutique staff to help them in their work and in meeting performance and service objectives

To ensure and measure learning and coaching effectiveness in order to achieve learning and business objectives

Onboard new hires in the boutique

Proactively provide new people intelligence or pulse of the retail teams to the leadership team

You are energised by

Collaborating with a dedicated team in a fast-paced retail environment.

Providing expert advice and support to both staff and clients.

Engaging in projects that challenge and expand your skills.

What you will bring

Minimum bachelor’s degree (any field)

At least 3 years’ work experience in a coaching/training/mentoring/learning & development/ training in Fashion related business

On-floor boutique or store management experience from luxury fashion business will be highly advantageous

Excellent interpersonal and coaching skills with strong passion for people development and client service excellence

Strong presentation and communication skills

High energy level, ability to exercise assertiveness when required

Organized and able to work independently with minimal supervision

Ability to work at the boutique and retail hours

What Chanel can offer you

The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.

Ongoing training and development to enhance your skills and knowledge.

A supportive team environment where your contributions are valued.

Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.