JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking a Part Time Retail Concierge to join our  Experience Management (XM) team. 

 

Responsibilities: 

A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details for and promoting upcoming in-center and retailer events. The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual will demonstrate a passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable. A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps). 

Specific Job Functions: 

Guest Services

Takes great pride in offering helpful, friendly service at all times  

Greets and assists all guests and property personnel in an efficient and courteous manner 

Defines, communicates, and maintains high standards of guest service at all times 

Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels 

Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.  

Informs and suggests opportunities to engage guests in center-wide retailers, events, theatre, spas and restaurants available at or around the property  

Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning 

Supports and promotes all property programs and events 

Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked 

Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected 

Builds professional networks within the guest base and community to enhance knowledge and services currently being offered  

Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets 

Corresponds with guests who require follow up or solutions 

Participates in and successfully completes all training programs. 

Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times 

Tends to other administrative duties as assigned 

Marketing Assistance

Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc.

Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses 

Acts as a property ambassador within the Center and local community to promote The property’s services, amenities and events 

Partners with the on-site property management team, including carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests 

Assist in coordinating special events and programs to support merchandising efforts to the level necessary as outlined in the strategic plan; work with retailers to involve them as appropriate

Assist in maintaining digital media programs and website (as applicable)

Job Qualifications, Education and Experience: 

Bachelor’s degree or equivalent work experience 

Two or more years of previous high-end retail, fine dining, or VIP hospitality 

Prior experience with luxury hotel, retail or restaurant “front of house” guest service required 

Previous community involvement or networking experience is preferred 

Passionate about providing exceptional service and interpersonal relationships 

Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property 

Communication clearly, concisely, and effectively in verbal and written form 

Has flexible working hours and a proven record of dependability and punctuality

Physical work requirements/conditions – Walking the property up to several times per day; event set-up/tear down – some lifting required

Appears polished and professional and consistently adhere to company dress code and grooming guidelines 

Follows all policies and procedures set forth in JLL and client handbooks 

Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs 

Able to listen and react quickly to guests’, tenants’, and retailers’ requests 

Able to work as part of a team in a collaborative way 

Required to frequently sit, talk and hear 

Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day 

You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team 

Estimated total compensation for this position:

20.00 – 20.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Manhattan Beach, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.