Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill our Resupply Specialist position. The Resupply Specialist accurately and efficiently creates resupply orders verifying insurance authorization. The role communicates with customers to resolve questions or concerns, provide appropriate solutions within time limits, and follow up to ensure resolution. Other responsibilities include, but are not limited to:

Responsible that all centralized resupply orders are started within 2 business daysCommunicate with Norco customers clearly, informative, and professionallyVerify Norco can be paid by insurance prior to sending supplies to customer. This would include but not limited to verifying authorization and current Rx is on file.Add modifiers to resupply orders when requiredCommunicates and resolves problems with patients, departments, branches, and insurersCommunicate and follow all company policies, procedures, and safety rulesBecome experts in the equipment dispensing to know which items go together and ones that do not to provide high level customer service.Prioritize tasks to ensure timely completionPerform other duties as assigned or needed

QualificationsHigh school diploma or equivalentComplete understanding of medical software used by Norco (on-the-job training)Perform basic mathematics calculationsExcellent verbal and written communication skillsExcellent public relations skills, especially in explaining decisions with empathy and tactAccurately enter data into computerExcellent problem-solving skillsAdaptability to frequent changes in priorities, fast pace of workAttention to detail is critical to process information effectively and accurately from multiple sources

Additional Information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)Health, Vision and Dental InsuranceHealth Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)Life Insurance provided at no cost to employee by Norco Supplemental Accident, Disease, and Life Insurance optionsEmployee Tuition Reimbursement401(k) with Employer MatchingWellness ProgramEmployee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.