Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Description

Scope and Objectives   

This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto. 

Key role and responsibilities 

Ensure correct grooming standards are followed at all times  

Exceed guest satisfaction by knowing preferences and update profiles  

Maintain detailed knowledge of the restaurant menu & daily specials at all times  

To be familiar with the beverage service including glasses used and appropriates garnishes  

Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis  

Anticipate and service of guests' requirements at all times  

Keep ahead of industry trends, create and implement new revolutionary standards   

Following up daily financial targets of area/division  

Use opening and closing checklist to ensure smooth opening and closing of the venue  

Ensure service stations are constantly cleared and re-stocked during service  

Serve and clear food and beverage items in an unobtrusive and professional manner  

Present menus in a proactive manner  

To feel empowered and accountable within the work place  

Keep manager on duty updated of any guest feedback so they can update the Glitch Report  

Maintains the HACCP & FIFO standards as required by the regional governing body  

Follow Hotel Evacuation Policy in case of an Emergency  

Attend all necessary briefings and training sessions as instructed by the Manager  

Handle financial procedures according to guidelines set by the finance department  

Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs  

Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel  

All issues and negative guest feedbacks needs to be properly reported on glitch system  

Follow care program at all times, and report issues through the system to maintenance  

Ensure all hotel property and facilities are maintained an in an optimal working order  

Assist with collecting information for the monthly P&L review  

Records and reports Glitch incidents with integrity and transparency  

He/she is responsible in linking all facets of service, cuisine and entertainment  

In charge of training, grooming.  

All hotel standards to be exceeded at all times 

 

Qualifications

Personal Attributes 

Motivator & Proactive  

Team player                                                    

Positive attitude and well-spoken  

People person  

Result driven  

Open-minded  

Display initiative  

Organized   

Commitment to professional values  

Thinking out of the box