POSITION:  Restuarant Manager                  DEPARTMENT:  Food and Beverage           REPORTS TO: General Manager              FLSA STATUS:  Exempt           

 

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

CENTRAL PARK BOATHOUSE

This historic building started over 150 years ago as an area to explore and rent rowboats, and over the years it has evolved into a landmark restaurant. This iconic space will continue to hold catered events, restaurant services and rowboat rentals to its millions of visitors each year.

THE ROLE   

The Restaurant Manager is responsible for the overall management of the Food ang Beverage operations.  This position reports to the operations General Manager.

ESSENTIAL FUNCTIONS  Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations.  Ensures employees are appropriately trained and performing to standard  Interacts with guests and other customers frequently to obtain feedback about their experiences; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery  Anticipates needs of large groups or high-profile guests to deliver flawless service; ensures that products, services, and events attain the appropriate publicity  Ensures property compliance with legal, safety, operations, labor, and Legends brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits regularly; conducts detailed walk-throughs to ensure the building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations  Responsible for overseeing ordering and maintaining correct inventory levels.  Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance  Creates a cohesive and high-performance operational team that continuously strives for positive results and improvement; coaches team members by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their strengths, development needs, and career aspirations  Ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems, and teamwork are in place to maximize individual and overall property performance  Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals and standards to employees, and the corporate leadership team  Serves as a role model by demonstrating the exceptional work ethic and service delivery for all employees on the property; champions change; inspires and motivates the team to achieve operational excellence; represents brand values in all leadership actions  Reviews business-related data such as market share, financial performance, employee engagement, and  customer satisfaction analyzes business information to proactively address changing market conditions  Ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans  Works with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction  Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.  Work closely with the city and parks department to ensure licensing and regulations are being followed.  Manage maintenance concerns specific to the food and beverage (Kitchen equipment, Bars, etc.).  Implement and ensure accurate information entered POS systems, able to trouble shoot.  Manage in compliance with established Legends’ policies and procedures.  Performing other related duties, tasks and responsibilities as required from time to time.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

4+ years of experience as a General Manager or higher in a fine dining or premium food and beverage environment in major markets Bachelor’s degree in Business Hospitality or Marketing Guest experience focused

SKILLS AND ABILITIES

Proven ability to build, train and lead high performing teams to align internally around critical sales and marketing initiatives, to enhance the guest experience Strong analytical and financial skills a must Knowledge and effective operations of retail POS including procedures and policies Proficient with Microsoft Word, Excel, and PowerPoint Union relations experience, preferred Experience managing a wide variety of internal and external stakeholders; master collaborator Tremendous communication and leadership skills, with the ability to work seamlessly with peers and senior leaders across all business functions Experience thriving in a fast-paced environment; must have the ability to adapt to change daily Ability to develop and deliver sound recommendations to senior management Organization and planning skills; able to prioritize and handle multiple tasks, as well as delegate effectively Knowledge of the local and regional markets, venue operations, and special events industries Ability to work both traditional and non-traditional hours (nights, weekends, holidays) as required COMPENSATION

Competitive salary ($64,500), commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at Central Park Boathouse

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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