Job Description

Pay: $65000 per year - $65000 per year

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Essential Duties & Responsibilities

Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and proceduresMaintains dining room staff by recruiting, selecting, orientating, and training employeesPrepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniquesMaintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job resultsAssists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's nameMaintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and musicProtects dining room assets by adhering to security policies and procedures.Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environmentMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societiesContributes to team effort by accomplishing related results as needed

Basic Qualifications & Skills

High School diploma or equivalent1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement1+ year utilizing Point-of-Sale (POS) technologyMust be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as neededSuccessful completion of criminal background check and drug screen

Desired Qualifications & Traits

Prior experience with Micros POSServe-Safe and/or TIPS certificationProven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energy

Physical Requirements

Able to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of time