Crystal Stairs, Inc. \n

Improving the Lives of Families through\n

Child Care Services, Research, and Advocacy \n

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.\n
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Resource & Referral - Program Specialist (Childcare Customer Service Specialist)\n

100% On-site position - Location: Los Angeles, 90056\n
\nWhat We're Looking For:\n

We are seeking a Program Specialist who under the direction of the Program Supervisor, assists with the implementation of services and special projects for child care referral services. All duties and responsibilities are performed in accordance with specific contractual obligations and department standards. Assistance provided by the Program Specialist includes the delivery of quality services. The ideal candidate will have the following responsibilities:
\n\nPerform telephone counseling with parents on choosing quality child care and on child development issues.\nProvide parents with referrals to licensed child care programs.\nRoutinely update computerized provider child care records.\nDisseminate information and resources on relevant child care and child care development issues as needed.\nKeep abreast of legislative issues and regulatory changes affecting child care providers.\nAct as a resource hub to providers, parents, and the community.\nAttend workshops, trainings, and community meetings as requested.\nAbility to work evenings and weekends when needed.\nAssist department management team as requested with any special departmental projects or functions including provider training and workshops, special mailings, and special projects.\nGive presentations to community groups or organizations as needed.\nWork with other department staff and other agency departments to coordinate services to parents and providers.\nPerform other tasks as assigned by the management team.\n\n \nEXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:\n\nBachelor's degree or Associate's degree from an accredited college or university in Early Childhood Education, Child Development or related field preferred. Relevant work experience in human services\/child development may be substituted for college level education.\nPrevious experience in early childhood education or child care field preferred, in direct services such as a center-based or family child care, or in indirect services such as parent education or counseling.\nMust have excellent written and verbal communication skills;\nMust have the ability to deliver strong customer service skills;\nMust possess the ability to work effectively with parents and child care providers\nPossess strong organization skills and be detail oriented \nDemonstrate a high proficiency in Microsoft Office (e.g. Publisher, Word, Excel and Outlook).\nMust have the ability to work flexible days as work may include evenings and weekends.
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SPECIAL REQUIREMENTS \n\nMust possess a valid California Driver's License, have use of a motor vehicle and provide evidence of automobile liability insurance.
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Total Package of Benefits\n\nMedical\/ Dental\/ Vision - 95% covered by Crystal Stairs\n401k Matching Options\nFlex Spending \nPre-paid Legal Services\nSick and Vacation Time \nPaid Holidays\nOpportunity for Growth and Development\nRobust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM\n\n
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Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.\n
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Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.\n
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For more information about Crystal Stairs, Inc. please visit our website at: www.crystalstairs.org