Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business(AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of AB to buyers and sellers of all sizes, unlocking our potential worldwide.

The Resource & Operations Manager works with Professional Services and Sales to execute the resource management mechanism. The individual will manage daily responsibilities and projects independently and influence multiple stakeholders. They will use their in-depth experience to support the Professional Services Operations team. Resource & Operations Managers manage multiple assignments and projects concurrently, prioritizing accordingly – within and outside of their team, including actively participating in relevant transformation work streams. They escalate matters that may have increased business risks at the right time.

The ideal candidate will possess a mix of Operations, Procurement, Analytics, and Consulting background. They will have demonstrated experience creating and following business processes providing strong business analytics, and delivering on projects of all sizes. They must be able to thrive and succeed in a fast-paced environment, and not be hindered by ambiguity or competing priorities. This means you are able to roll up your sleeves, dig in and get the job done. In this role you will anticipate bottlenecks, make prioritization decisions, and balance the business needs versus technical constraints. Maturity, high judgment, ability to influence, analytical talent and leadership are essential to success in this role.


Key job responsibilities
• Reviewing and assigning all requests for engagement for the North America Amazon Business Professional Services team
• Lead regular reviews with ProServe leadership teams to monitor business efficiency, work through conflicts, identify opportunities for improvement, and drive action to deliver improvements
• Identify, participate in, and adopt system and process improvement initiatives to strengthen the resource management process
• Liaise with Professional Services leadership in fulfillment of project staffing requests, prioritizing resource requests and resolving resource allocation conflicts
• Develop strong relationships with ProServe leaders and ICs, understand individual skills, goals, aspirations and development needs in order to assign consultants, balancing developmental needs with needs of the business. Conduct utilization review
• Obtain overall understanding of the ProServe business and company solutions. Ability to clarify specific resource needs and technical competencies and essential skills of ProServe ICs for resource deployment purposes
• Escalate resource allocation conflicts to ProServe & Sales Leadership to allow for resolution.
• Collaborate with supporting organizations such as Sales Tech, ECMC, and BI
• Support the strategic planning process, the annual, quarterly, and monthly rhythm of business by designing, creating, and providing in-depth business analytics
• Provide general Operations support for the ProServe organization