We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

The Resort Host is a unique position in which the host is responsible for front desk, bell service, and concierge duties. This person will be the first impression to our guests and will provide a unique and memorable check-in experience. The Resort Host will also be the primary point of contact to respond to any guest needs or requests during their stay.

What you have

· High school diploma, equivalent, or higher

· Previous hospitality experience in a hotel or resort setting

· Excellent customer service and guest relation skills

· Excellent communication skills, both written and verbal

· Ability to use technology, e.g., tablets, iPads, computers

· Front Desk or customer service experience

· Organization skills to operate in an efficient manner

· Ability to take initiative and handle all assignments

· Sense of ownership in everything that you do

What you’ll do

· Assist resort guests with arrival and departure, including check in and out procedures, luggage assistance, and escorting guests to and from their rooms

· Act as point of contact for any guest requests or needs, and fulfill those needs; including but not limited to errands, travel arrangements, and dining reservations

· Share knowledge with guests of events, spaces, and features of the resort

· Maintain cleanliness and appearance of work area

· Respond to guest amenity requests in a timely manner, including pre arrival requests

· Provide information on local areas of interest for shopping, dining, night life, and recreation

· Interact with all resort guests in a warm and friendly manner

· Report any suspicious activity, behavior, or unusual items to manager on duty

· Assist with receiving, organizing, and stocking department and resort supplies

· Other necessary duties as reasonably assigned by manager

Physical Demand

· Ability to sit or stand for extended periods of time

· Ability to bend

· Ability to lift, pull 50 lbs

· Ability to communicate clearly

· Ability to work long hours as needed

Mental Demands

· Make sound judgments quickly

· Work on multiple tasks, making appropriate progress towards deadlines

· Able to work independently, take direction, and provide direction to others

· Manage differing personalities within the property, the resort, and the community

· Maintain the highest degree of confidentiality

· Ability to work effectively in stressful, high pressure situations

· Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.