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At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Residential R Supervisor

SUMMARY

Reporting to the Director of Property Management, the Residential Supervisor is responsible for the overall administrative support of the day-to-day operations of the rental home program and property management private homes clients of Spanish Peaks Mountain Club. The primary responsibilities of the Residential Supervisor are to register all members in the rental reservation program to ensure a smooth arrival and exemplary experience within the scope of their duties. This individual will become familiar with a complete overview of the rental home and private home programs, facilitated through a rotation between the front of house and back of house operation.  This position is empowered to use their best business judgement to make decisions with respect to discounting lodging and providing any needed remedies and redress for members and guests in various situations to ensure 100% member and guest satisfaction. 

ESSENTIAL FUNCTIONS 

Supervise the activities of the member reservation experience, to ensure adherence to Spanish Peaks Mountain Club’s (SPMC) standards, policies, and proceduresPre-register reservations in Jonas Club Management software and create welcome packets prior to member-guest arrivalMonitor inventory of rental homes, home supplies, and ensure proper allocation to enhance member-guest experiences while maximizing revenueAnswer incoming emails, phone calls, and/or radio requests, handle requests and/or forward to the appropriate internal or external partners, as neededPerform market research and collect data to assist with assigning rental home rates in Jonas Club Management in accordance with policy and peak seasonal datesWork closely with the housekeeping and property management teams to ensure all rental homes are prepared adequately and in a timely manner prior to member-guest check-in timeEnsure that all welcome materials are distributed accordinglyReview a member's experience with them by phone regarding their stay at Spanish Peaks within 72 hours after check-outMaintain online rental profile accuracy with the aim of creating a personalized experience for each of our member-guestsAttend daily and as needed team and internal meetingsEnsure the SPMC team is familiar with all members’ homes in rental program, other services offered within the Club, and with partners, such as spa, dinning and selling techniques, Montage Big Sky hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requestsMaintain a keen understanding of the overall rental home and property management programsReview and communicate with internal teams and stakeholders’ daily activities, including but not limited to, arrivals, departures, specific requests, and member-guests on-property itineraries and with the aim of delivering on all member-guests’ expectations Satisfy all reasonable service requests with the upmost levels of confidentiality, discretion, and timelinessOrder, as necessary, rental home and property management home supplies and back stockAssist member services with guest check-ins and as neededProcess third party billing requests for payment with accounts payable, as neededSupervise rental home arrivals and coordinate resources required to meet all residential rental needsAdminister listings of rental home inventory on internal website, and schedule staging and professional photography for new inventoryPrepare daily reports noting and highlighting any discrepancies imperative for the operation to noteIdentify and report property maintenance conditions and create work orders for all required repairsInspect rental home condition for all arrivals and audit in house and checked out rental homes dailyLearn the rental home portfolio, and unique characteristics of each home in the rental home program                                 Support Director of Property Management with associate meetings, training sessions, and recognition eventsPerform other duties as assigned

QUALIFICATIONS 

High school diploma or equivalent education required; Bachelor’s degree preferredMinimum of 1 year of office work and/or previous guest reservations experienceFront Office experience highly preferredMust possess a valid driver’s license Must be willing and able to drive a Company vehicle to rental housing units in and around Spanish PeaksRequires the ability to communicate in English, both verbal and writtenMust possess intermediate computer skills (Word, Excel, Outlook, PowerPoint)Ability to solve problems and make sound decisions based on SPMC practices and policiesKnowledge of hotel/resort operations preferredExperience in a luxury hotel or private club preferred Knowledge of Big Sky and Montana preferredPrevious experience in a private member only club is highly desirable.Ability to multi-task in a high volume and fast paced environmentStrong interpersonal skills and strong sense of integrity

PHYSICAL REQUIREMENTS 

Most work tasks are performed indoors. Temperature generally is moderate and controlled by building environmental systems but can vary with extreme cold in winter.  Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with others. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs on a regular basis. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch-tone phones, and fax machines.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.