The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at Hudson’s Detroit, Book Tower, City Modern, Tower City Center, The Riverfront and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com and bedrockdetroit.com/careers, and engage with us on Facebook, Instagram, Twitter and LinkedIn.

Position Summary
The Residential Property Administrator, reporting to a Residential Property Manager, supports their residential property management team’s portfolio of multi-family properties with day-to-day community operations and performs various administrative functions to allow residential operations management team members to achieve the goals and objectives of their assigned portfolio of communities. The Residential Property Administrator is responsible for providing courteous, prompt, and efficient service to all prospects, residents, vendors, and guests of assigned communities.

Essential Functions

Consistently demonstrate a genuine 'spirit to serve’ community residents and guests.

Assist in coordinating a flawless move-in process for new residents at supported communities.

Prepare and distribute resident and community-related communications, updates, and related correspondence.

Ensure the dissemination of information to tenants/residents, team, building contractors, security team, etc.

Receives work order requests and reports requests to the responsible team and maintains the associated work order queue, logs, and reports.

Assist in ensuring all vacant apartments are ready for resident move-ins, scheduling and coordinating work, and completing final walk-through, including any spot cleaning needed to ensure elevated condition standards are maintained.

Maintain cleanliness and organization of mail and package rooms to include security of packages and coordination of delivery receipt notifications to residents and tenants.

Curate a sense of community by building a culture of service and creating resident engagement opportunities.

Proactively partner with leasing team members and participate in prospective resident tours.

Warmly greet all community residents and guests by name, when known, in a friendly and professional manner.

Take ownership of resident inquiries and issues and own through remedy and resolution.

Complete follow-up inquires with residents to ensure satisfaction and issue closer.

Process invoices as directed and according to established workflow.

Communicate professionally with fellow team members, residents, vendors, contractors, government offices, property management, and senior management staff.

Assist with the administration of tenant leases in compliance with lease provisions and landlord tenant best practices.

Work closely with internal team members in Resident Services and Events & Experience teams to support the planning and execution of special events for residents.

All other job duties as assigned.

Position Requirements

High school diploma or GED, or vocational degree (required)

Two years of administrative or support services experience

Associates or bachelor’s and/or prior technical experience (preferred)

Experience in real estate or property management operations (preferred) 

Position Qualifications

Approachable and genuinely helpful demeanor

Ability to build and maintain professional, service-oriented relations

Working knowledge of the MS Office suite (Excel, Outlook, and Word)

Ability to use high discretion and confidentiality working with resident application information processing

Outstanding written and verbal communication skills

Must be organized and have strong attention to detail

Consistently present a service-first and outgoing personality

Exceptional interpersonal and communication skills

Customer service focused and able to respond appropriately to all resident inquiries

Demonstrated ability to support and contribute to a team

Comfort in being independently driven, modest, secure, intelligently collaborative, an endless need to find a better way, and a relentless commitment to service

Ability to organize and prioritize a busy workload, work well under pressure, and switch gears quickly

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.