Job Description Desktop Support Technician supporting Call Center Agents M-F 8AM-5PM onsite in Phoenix, AZ. This is a professional banking setting with a high touch user community. This role will have high ticket volume and require excellent customer service skills. You will be resolving tickets from internal customers. Example of common issues can be procedural, installing software, updates, replacing or reimaging , and general troubleshooting of computers. If the issues are not something that can be resolved quickly you will triage that ticket to the appropriate party. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3+ Years of experience in a Desktop Support position. Prior experience working in ServiceNow Ticketing system. Experience providing IT support on installing software, applications, assisting with hardware issues i.e. web cameras or Monitors. PC/Laptop first time set up and other Technical support. Excellent customer service skills and prior experience in a high ticket volume environment. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.