Job Description:

SUMMARY OF POSITIONThis position is key to providing personal services and assistance to residents and their guests to enhance the overall success of the community. The Concierge must be professional with a consistent, friendly, and caring attitude. The position of Concierge reports directly to the Property Manager.DUTIES and SPECIFICATIONS:The Concierge’s primary duties shall include but not be limited to:Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.Build and maintain a strong rapport with all residents.Assist in increasing resident retention by acting as “Social Director” for the community including the planning, implementation, and set up of all functions.Coordinate monthly newsletter with approval of Property Manager.Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items.)Maintain a good rapport with businesses to achieve benefits for concierge services and referrals.Be available to assist Leasing Consultants.Delivery of packages, express mail, floral arrangements, pet sitting/walking, plant watering, and so forth to residents.Understanding the market by visiting all competitors and reviewing monthly competitor advertising.Complying with Fair Housing policies in relation to all prospective residents and current residents.Participation in industry related functions such as monthly dinner meetings.Attending ZRS MANAGEMENT training seminars that are recommended by Property Manager.Weekly schedule shall consist of 5 days a week that are determined by the Property Manager that will result in convenience for the residents.Comply with Fair Housing requirements and laws.This position will involve light travel for training and education seminars.SKILLS, KNOWLEDGE and ABILITIES:Strong professionalism, communication and “people skills”Good Sales skillsPossess excellent computer skillsPossess verbal, math and reasoning skillsPossess strong interpersonal and organization skillsMust possess attention to detailKnowledge of Internet, Email and Social Media as it pertains to marketing of communityAble to read and write in English language in a professional mannerTeam oriented with ability to work independently on occasionWell organized with ability to prioritize and multi-taskAbility to handle stressful, urgent, diverse situations in a calm and reasonable mannerAbility to use and apply common sense understanding and use good judgmentQUALIFICATIONS:High School Diploma or equivalent requiredMinimum 1 year in hospitality or similar experience required. 

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.