Crothall Healthcare Salary: Other Forms of Compensation: Pay Grade: 17 Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary JOB DUTIES AND RESPONSIBILITIES: Respond expeditiously to calls from clinical departments to evaluate and rectify valid operator complaints and concerns. Organize and/or provide in-service educational programs on use of equipment. Individual will maintain good personal relationships with fellow workers, nursing and medical staff, vendors, manufacturers and the general public. Individual is expected to display effective customer service in accordance with annual satisfaction survey protocol. Monitors and audits the accounting and control process within the account(s). Promotes client awareness of program alternatives and the availability of corporate resources. Monitors and ensures compliance with the provisions of client contracts. Assist in developing and/or monitoring a district/unit business plan and reporting to clients as needed. Provide input on client capital replacement strategies for medical equipment and the maintenance requirements. Planning, organizing, and directing the growth, effectiveness and financial performance of the client contract in accordance with company policies and procedures. Maintain compliance on company’s ISO 13485 certification standards/QMP policies and requirements. Has flexibility to work augmented shifts based on the unit’s needs to meet with client’s contractual requirements Prepare, present, and explain the equipment database (CMMS) reports to management as required.* When required, represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications. Responsible for achieving top and bottom-line objectives in regional, area and contract variable and control budgets Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures. Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts when the Technical Resource Center is not available. Provide accurate and timely database management of the CMMS in accordance with our Quality Management System and related policies and procedures. Complete all required training (e.g., skills-based, client, work-related, certification). Manage disciplinary issues and other employee relations concerns with guidance from Human Resources, \Regional Director of Operations and/or Vice President. Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel. Provides opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan. Coaches and counsels’ managers as needed; provide continuous feedback on performance and applies appropriate developmental tools to assist in their individual growth. Perform other duties as assigned that are intrinsic to the successful operation of the account and company. QUALIFICATIONS: Education: Bachelor’s degree in biomedical equipment technology, electronic equipment technology, or military training preferred. An equivalent combination of education and experience can be substituted. Certification(s) preferred i.e. CHTM, CBET, A+, etc. Experience: Minimum of ten (10) years servicing a broad representation of clinical/patient care equipment in a hospital environment. Leadership ability required. Experience in supervision of on-site hospital technicians and other management preferred. Experience managing multiple clinical engineering departments preferred. Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Associates at Crothall are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Crothall.pdf) for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. Req ID: 1373122 Crothall Healthcare ASHLEY VAVROCK [[req_classification]]