Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona

Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.

Your adventure in hospitality starts here

What You’ll Be Doing:

As a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:

Reservation Handling: Shadow and assist in booking processes, ensuring accuracy and seamless guest experiences.Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.System Management: Get trained in Opera (PMS) and Reserve Reservation System, mastering profile management, updating reservations, and handling group/corporate rates.Payment Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application.Daily Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations.Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.Process Improvement: Learn standard operating procedures (SOPs) and contribute ideas for optimization.Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona

Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department.

Your adventure in hospitality starts here

What You’ll Be Doing:

As a Reservations Trainee, you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:

Reservation Handling: Shadow and assist in booking processes, ensuring accuracy and seamless guest experiences.Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.System Management: Get trained in Opera (PMS) and Reserve Reservation System, mastering profile management, updating reservations, and handling group/corporate rates.Payment Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application.Daily Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations.Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.Process Improvement: Learn standard operating procedures (SOPs) and contribute ideas for optimization.

What We’re Looking For:

Full-Time Commitment: This is a paid internship, Monday to Friday. Please note that housing is not included.Educational Collaboration: You must be able to sign a collaboration agreement with your school or study center.Work Authorization: You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.Relevant Career Path: Your studies should be related to the internship.Language Skills: Advanced or fluent English, along with advanced Spanish.Passion for Learning: We seek individuals with a strong desire to learn and grow.

What You’ll Love About Us:

Career Development: This is an excellent starting point for your professional journey.Vibrant Work Environment: Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.Employee Perks: Enjoy complimentary meals in our Employee Cafeteria.Engaging Activities: Participate in our festive, recreational, and training activities.Mentorship: Benefit from guidance and support to help you thrive.Our Values: We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.

At Hyatt, we care for people so they can be their best

What We’re Looking For:

Full-Time Commitment: This is a paid internship, Monday to Friday. Please note that housing is not included.Educational Collaboration: You must be able to sign a collaboration agreement with your school or study center.Work Authorization: You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.Relevant Career Path: Your studies should be related to the internship.Language Skills: Advanced or fluent English, along with advanced Spanish.Passion for Learning: We seek individuals with a strong desire to learn and grow.

What You’ll Love About Us:

Career Development: This is an excellent starting point for your professional journey.Vibrant Work Environment: Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.Employee Perks: Enjoy complimentary meals in our Employee Cafeteria.Engaging Activities: Participate in our festive, recreational, and training activities.Mentorship: Benefit from guidance and support to help you thrive.Our Values: We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.

At Hyatt, we care for people so they can be their best