About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Reservations & Communications Manager

Four Seasons Resort and Residences Jackson Hole is looking for a Reservations & Communications Manager who is dedicated to providing exceptional quality and service to our guests.

Responsibilities

Responsible for management and Operations of the Reservations & Communications Department.Lead with a guest-focused and sales-oriented mindset, ensuring seamless execution, urgency in interactions, and exceptional service recovery.Oversee reservations for group bookings, ensuring contract obligations, billing, and communication with stakeholders are managed flawlessly.Oversee the group reservations teams. This includes training, recognition and disciplinaries when necessary.Handle guests requests and complaints while ensuring guest satisfaction.Control room and rate availability in accordance with established guidelines to maximize occupancy and revenue.Develop and manage team schedules, balancing operational needs with labor standards and budget guidelines.Support the Revenue Management Team, assisting with reporting, rate code management, and conversion analysis.Lead monthly ResComm meetings and facilitate coaching sessions for ResComm leaders, ensuring continuous improvement and performance development.Drive standards testing and third-party call testing programs, ensuring service delivery remains at the highest level.Participate in yield and forecast meetings, contributing strategic insights to Sales & Marketing.Ensure timely completion of all operational tasks, including FS Chats, emails, wake-up calls, and special guest requests.Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.Control all suite reservations with the Front Office Manager and ensure special handling of top corporate clients, VIPs, Elite, HRG and return guests.

Preferred Qualifications

A four-year college degree is preferred, or an equivalent combination of relevant experience.Strong computer literacy is required; familiarity with Opera, ACD, and other operating systems is a plus.Excellent verbal communication skills in English; proficiency in another language is highly beneficial.A pleasant telephone voice and a professional demeanor that reflects the Four Seasons standard.Previous experience in Rooms Division luxury setting.Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.High attention to detail and customer service skillsStrong analytical mind.Candidates must have excellent personal presentation and interpersonal skills.Successful candidate must possess legal work authorization in the United States

Benefits! 

Discounted housing availableEmployee Travel ProgramMedical, dental and vision insurance for you and your family5 Weeks PTORetail, spa and F&B discountsFree Employee Cafeteria mealsFree uniform dry cleaningDiscounted/transferable ski passesFree ski storage

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf