Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

 To handle all reservation requests promptly in a friendly and efficient manner, ensuring that all required information is secured as per procedures to provide maximum guest satisfaction.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.Be fully aware at all times of the Selling Strategy, rates and booking status of the Hotel.To be up to date at all times on all Hotel promotions.To develop and maintain a close and harmonious working relationship with all hotel departments.Process and maintain Group allocations and rooming lists. Record all changes and prepare listings prior to arrival.Ensure that all correspondence is replied to within 24 hours.Complete 3 day update dailyEnsure that the Reservations Office is kept clean and tidy at all times.Be fully aware of and adhere to all the Hotels Safety & Security policies.Answer all calls promptly within 3 rings and in a courteous mannerAttend training sessions and meetings as required.Have a reasonable understanding of the Front Office and Sales Office operations and how they relate to reservations.Research and process No Show report Daily.Research and process Travel Agency Commissions Daily.Perform any reasonable task a requested by management.

QualificationsAt least Bachelor Degree in any fieldAt least 1 year experience in Sales or reservation, or Front OfficerCompletion of New  Hire Training - ReservationStrong in inter-personality and leadership skillProficiency in English (SAC 4+) communicationStrong in driving results

Additional Information

Reporting into Reservations Supervisor/ Revenue Manager