The Manila Global Delivery Center provides high quality and efficient international benefits business support on both a global and local level. Work performed within the Center includes global benefits database management, reporting and consolidation, benchmarking, contract renewal analysis, claims tracking and resolution, and benefit audit support. 

The Role

As Reports Analyst within the MGDC, you will contribute as part of a team involved in a number of activities to support our international benefits offerings including:

Managing global benefits data manipulation Supporting the global coordination of benefits for our international clients Assisting in the placement of benefits for our clients in key international markets

The ideal candidate will be detail-oriented and have excellent data manipulation skills.  Have background on Group and Health insurance administration and brokering work.  Candidates will have a primary focus on benefit coordination and placement but will have exposure to and opportunities to work across all three.

 You will have the opportunity to:

Develop technical knowledge of benefits plans around the world  Develop data, process, and project management skills

Key Activities

Data gathering, manipulation, validation, analysis and reporting  Support global benefits coordination and international benefits consulting  Review client documents, assess missing and summarize client plan data (including design, financials, exclusions, broker contracts)  Benchmarking and drafting Benefits Review Reports Analyze Plan documents, interpret and migrate to internal tool  Compile data for global benefits management reporting and consolidation  Support benefit review processes  Support interactions between clients and WTW Multinational pooling 

Performance Objectives:

Excellence

Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients  Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes  Significant attention to detail and excellent writing and analytical skills  Provide input on product and process improvements

People

Build relationships internally and collaborate effectively on teams both in the office and virtually across regions  Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices  Assertive communication skills

Clients

Work with Team Leader to ensure that each project is completed on time and meets quality standards  Respond to all requests and communications effectively and efficiently  Increase efficiency within client teams by identifying ways to improve processes

Financial

Meet productivity goals  Monitors project progress, developing solutions for overcoming obstacles  Maintaining accurate time records

 

The Requirements 

Bachelor’s degree required, preferably in a program with heavy emphasis on research, mathematics or businessAdvanced proficiency in Microsoft Office (Word, Excel and PowerPoint)Experience with data validation and manipulation in data management tools (advanced Excel skills are essential)Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purposeStrong written and verbal communication skills;  Ability to ask the right questions and seek help where appropriateStrong client service orientationWorking within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team membersCollaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriateStructured problem solving and analytical thinkingContinuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetitionPrevious benefits or insurance (health or life insurance) experience a plusProficiency in English required, proficiency in one additional language preferredGroup health and/or life background and experience preferredMust be open to 6AM to 3PM working hours

 

WTW is an Equal Opportunity Employer