About Us

Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.

Job Summary We are seeking a detail-oriented and analytical Reporting Specialist to join our team. The ideal candidate will be responsible for generating, analyzing, and presenting reports that provide actionable insights to support business decisions. This role requires proficiency in data management and visualization tools, strong analytical skills, and the ability to communicate complex information clearly. Key Responsibilities: • Report Generation: Create, maintain, and automate regular reports and dashboards to track key performance indicators (KPIs) and metrics. • Analyze large datasets to identify trends, patterns, and insights that can inform strategic decisions. Primary Job Responsibilities • Develop compelling visualizations using tools such as Power BI, or Excel to present data in an easily understandable format. • Ensure the accuracy, completeness, and integrity of data by performing regular data validation and cleaning. • Work closely with various departments to understand their reporting needs and deliver customized reports that meet their requirements. • Identify opportunities to streamline reporting processes and implement best practices for data management and visualization. • Respond to ad hoc report requests and provide timely and accurate insights as needed. • Maintain thorough documentation of reporting processes, methodologies, and data sources.   Long Description Qualifications: • Proficiency in data visualization tools such as Power BI, or similar. • Advanced Excel skills, including the use of pivot tables, vlookups, and complex formulas. • Strong analytical and problem-solving abilities, with a keen eye for detail. • Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. • Ability to manage multiple tasks and projects simultaneously, with a high degree of accuracy and attention to detail. • Flexibility to adapt to changing business needs and priorities. Requirements Key Competencies: • Critical Thinking: Ability to think critically and provide actionable insights based on data analysis. • Collaboration: Strong team player with the ability to work collaboratively across departments. • Initiative: Proactive approach to identifying issues and opportunities for improvement. • Customer Focus: Dedicated to meeting the expectations and requirements of internal stakeholders.