Primary Accountabilities:
Analytical
Research and resolve open claims by comparing unapplied cash
Perform open claims-to-cash comparisons for trending and routine clean-up recommendations
Contact industry players via phone and e-mail to facilitate action, developing follow-up strategy and documenting activity/results for clients
Utilize Pharmacy Financial Management (PFM) to aid in analysis, tracking results and pending efforts
Develop additional tracking methods to report analysis results in multiple formats and business case scenarios
Operational
Facilitate conference calls and/or face-to-face meetings with clients
Create detailed spreadsheets or charts to present trending results
Make recommendations to clients for business rules based on professional judgment and accounting practices
Identify opportunities for improvement to client pharmacy operations to minimize unresolved or overstated balances
Develop analysis methods to quickly identify collection opportunities and maximize results
Develop best practices/standard reporting for client and internal communication
Administrative Identify system enhancements and working with IT/Product to define, implement and test enhancements
Meet client service level agreements related to collection practices and write-off percentages
Review details of exceptions management process/methodology
Manage day-to-day client relationships
Present cost/time savings estimates and final results
Assist account team with business review presentations
Maintain HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication
Inform team members and management on client cases, successes, and current inquiries
Cross train other associates to be backup when out of the office
Influence
Review exceptions management service by discussing Inmar and client’s responsibilities
Recommend guidelines and best practices for business rules
Establish industry contacts and communication methods
Perform special projects and other duties as assigned by management
Additional Responsibilities:
Performs other duties as assigned
Complies with all policies and standards
Required Qualifications:
At least four years of relevant experience involving customer service, computer usage, data entry and data analysis and a Bachelors’ degree in Business Administration, Accounting, or a related field: OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position
Knowledge of generally accepted accounting principles
Knowledge of accounting procedures on automated systems
Intermediate-level proficiency using MS Excel and MS Word
Knowledge of computer systems and report generation (AS/400 knowledge preferred)
Knowledge of servicing business accounts
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Use Hands to Handle Objects - Regularly
Reach with Hands or Arms - Regularly
Talk or Hear and Read Instructions - Regularly
Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
View Items at a Close Range - Regularly
Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time
Individual Competencies
Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
Teamwork: Advanced communication skills used to lead a team.
Analytical and Critical Thinking: Communicates using persuasion and authority.
Communication: Contributes to strategy for their team.
Curious: Asseses circumstances using experience and a variety of information gathered.
Collaboration: Creates internal alliances outside the immediate team or department.
Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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We are an Equal Opportunity Employer, including disability/vets.