At TTEC,we’reall aboutthe HumanExperience. Elevated. As a Reporting Analystin Cape Town, South Africayou’llbe a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What you will be doing:
Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As aAssociate Reporting Analyst, you willprovide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.
On a typical day, you will be:
WorkingUS Operating hours
Developing new reports both proactively and in response to client request to improve operational efficiencies
Maintaining database records and performing routine audits of data validating proper site, client, and project relationships
Providing ad-hoc reporting support to client / operations
Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other client related tools
As a part of the TTEC reporting team, you willbe expected to:
Deliver timely and accurateagent level performance, efficiency, and reliability reporting.
Daily, Weekly and Monthly performance reports / Dashboards
Empower EDS tasks – once the analyst is a certified EDS
CPI Updates
Other Ad-hoc reporting needs
Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system.
Why you? What you bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
Experience in reporting (operations and financial) is preferred
2+ yearscall center or outsourcing experience
Business Intelligence Platform Administration (Tableau, Genesys etc.) experience is preferred
Ability to deliver high-quality results, on time and on target
Ability to work cooperatively with stakeholders and team member to resolve the issues on hand
Enjoy the excitement of a dynamic environment
Exemplary communication skills to include written, verbal skills and superior listening skills
Bachelor’s degree in a business-related field or equivalent preferred
Advanced skill in Excel, SharePoint and other MS Office applications
Must be able to work within US operating hours
As a TTEC Customer Experience Champion, you will enjoy:
Career-growth and lots of learning opportunities for aspiring minds
Fun, talented, and witty teammates
Knowledgeable, encouraging, and present leadership
Family-friendly environment
Free-spirited, theme-based employee events
Diverse and community-minded organization
And yes…all the competitive pay, performance incentives, and benefits you’d expect
And most importantly… a positive and optimistic attitude and outlook
About TTEC
Our business is about making customers happy.That’sall we do. Since 1982,we’vehelped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. Butdon'ttake our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
Location/Division Cape Town, Western Cape Job Requisition 03PMK Work From Home No Apply now Save jobSaved job Share this job LinkedIn Facebook Twitter Related Jobs Senior Operations Manager BPO Cape Town,South Africa Operations Director - BPO Cape Town,South Africa Team Lead, Service Delivery Cape Town,South Africa