**A Day in the Life:** Replacement Services Agents are responsible for accurately and efficiently managing assigned workload, with all workloads completed on a daily basis. We expect the starting salary to be around $16.00. **What You’ll Do:** + Using repair status information from the Body Shop team or State Farm, Agent will monitor the rental and take necessary steps to control rental life.​ + Agent will contact State Farm to add or remove authorized days, as needed.​ + Agent will contact customers via outbound call to advise them of their policy max limits or final dates set by State Farm.​ + Agents will notify Hertz location once rental is returned to close the contract and to ensure no additional charges will impact the customer or State Farm. **What We’re Looking For:** + Insurance Replacement rental experience preferred but not required + Excellent customer service skills + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, and prioritization skills. **What You’ll Get:** + Up to 40% off the base rate of any standard Hertz Rental   + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts –Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran