[[extTitle]] in [[location]] Unique Skills: [[cusuniqSkills]] Education and Experience Requirements High School Diploma or GED required. 4 years customer service experience, preferably in a repair/overhaul capacity. Aerospace experience preferred.. Position Purpose: Under limited supervision, coordinate, administer and monitor aircraft component and /major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization. Job Description Principle Duties and Responsibilities: Essential Functions: + Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion. + Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required. for overhaul/repair of company and customer owned parts. + Coordinate the repair/overhaul of exchange units. + Liaise with other departments for in-house shops on correct pricing for customer owned property. + Build customer and vendor relationships in order to meet customer aircraft parts requirements. + Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures. + Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items. + Maintain admin files and submit reports governing repair/overhaul program as required. + Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements. + Work with finance department to ensure customer credit line is established and coordinate induction invoice. + Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled. + Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer. + Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing. + Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped. + Ensures invoices, including supplemental bills, are processed within established guidelines. Additional Functions: + Participate in training new staff members and impart business knowledge, skills and experience. . + Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups. . + Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft. . + Monitor group email and assign to Repair Control Associates or respond to customers as appropriate. . + Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc. . + Assist Product Support business office in resolution on accounts receivables issues. . + Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries). . Perform other duties as assigned. Other Requirements: + Basic understanding of cost control financial principles. + Strong written and verbal communication skills. + Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins. + Must be computer literate and use necessary software (Microsoft Office products are required. and Microsoft Access is preferred). Additional Information Requisition Number: [[id]] Category: [[customString3]] Percentage of Travel: [[custravRequired]] Shift: [[cusShift]] Employment Type: [[filter2]] Posting End Date: [[custextPostEndDate]] Equal Opportunity Employer/Veterans/Disabled. Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. Legal Information (http://www.gulfstream.com/legal\_notice.htm) | Site Utilities (http://www.gulfstream.com/utilities/) | Contacts (http://www.gulfstream.com/contacts/) | Sitemap (http://www.gulfstream.com/sitemap.htm) Copyright © 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company (http://www.generaldynamics.com/) . Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft. #LI-SJT