You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The New Accounts Analyst is responsible of validating information, solving a high case volume per day with outstanding service and efficiency. It’s expected to process basic and supplementary Accounts as well as supporting duties. Work based on metrics and daily/monthly targets.

Responsibilities:

·       Provide an excellent customer experience

·       Show flexibility to work with global teams across multiple time zones

·       Be self-motivated, self-taught, dependable, and adaptable with attention to detail to work in a collaborative environment

·       The successful candidate must possess interpersonal and leadership skills, be an agent of change, a high level of adaptability in a constant change environment

·       Must have solid knowledge on excel, word and power point

·       English is a nice to have

 

Minimum Qualifications

·        Strong analytical ability to process new requests (detect fraud indicators, follow New Accounts policies and procedures with no quality errors)

·        Must have solid knowledge on excel, word and power point

·        Conversational English is a must 

Preferred Qualifications

·        Customer Service Experience

·        Back Office Knowledge

·        Call Center Experience

      Proven ability to make accurate decisions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.