Client Reference Code: 2024-36257

Are you a problem-solver who works well under pressure? Do you enjoy working independently and with a team? Are you passionate about customer service? Then working as a Coordinator within Spectrum’s Provisioning and Activation Center (PAC) may be a great fit.

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected. As a PAC Coordinator, you’ll help individuals and businesses activate their Spectrum Internet and Voice services. Every day, your work will strengthen connections between Spectrum and our customers.

In this entry level role, you will learn to create outstanding customer experiences by efficiently resolving residential and commercial order exceptions. Your attention to detail and persistence will ensure new customers are up and running smoothly, making a positive difference for them and our company.

WHAT OUR PAC COORDINATORS ENJOY MOST

Interacting with customers through inbound and outbound callsCreating and ensuring a positive service activation experienceMonitoring tasks from billing and provisioning systems for residential and commercial ordersAnalyzing and processing order exceptions, including owning invalid orders from research to resolutionCollaborating with teams to resolve exceptions and complete ordersContinuously learning and turning that knowledge into customer service winsRepresenting a Fortune 100 company with professionalism and courtesy

We’re an encouraging team working in a large, fast-paced organization. With a variety of tools and resources, you’ll work hard to fix customer issues. Throughout your shift, you'll contact customers to resolve failures, make provisioning updates, update records, and process escalations from our Repair and Customer Service teams. If you like being busy and are up for a challenge, you’ll feel at home inside Spectrum.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalentExperience: 6+ months of customer service or related experienceSchedule: A flexible work schedule may be requiredLanguage: Ability to read, write, speak and understand English

Preferred Qualifications

Additional Experience: 6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experienceTechnical Skills: MS Office, computer savvy, data entrySkills: Effective communication, multi-tasking, customer service, organizationalAbilities: Flexible, detail-oriented, efficient, resourceful, persistent, resilientKnowledge of: Cable industry products and services, and service troubleshooting

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay: Generous $20 per hour starting payDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards: Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts!

Job Code : CSD185

2024-36257
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13538 Business Unit: Customer Operations Zip Code: 43212

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.