Position Type: Full Time Location: Charlotte, North Carolina Date Posted: Date posted 11/11/2024 Areas of interest: Billing Operations, Call Center, Customer Operations Requisition Number: 2024-43419 Business unit: Customer Operations CCM118

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with business clients to gain valuable customer service skills? If this sounds like you, you may thrive as a professional Customer Service Representative on Spectrum’s small to medium-sized business (SMB) billing team.

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million residential and business customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives are vital to our mission, providing customer support that our business customers rely on. You’ll work in a friendly environment, alongside a supportive team, making a difference every day.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

Answering multiple and varied inbound phone calls from business clientsResolving account, billing, and payment inquiriesEstablishing and growing professional, positive relationships with Spectrum customersReviewing and explaining products and services while creating best-in-class customer experiencesRepresenting a Fortune 100 company with professionalism and courtesy

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalentSchedule: Ability to work a variety of schedules including nights and weekendsLanguage: Ability to read, write, speak and understand English

Preferred Qualifications

Experience: 6+ months of billing customer support experience; 1+ year heavy volume phone experience in a call center or customer service capacityTechnical Skills: MS Office, computer skillsSkills: Communication, organization, time management, typing, customer serviceAbilities: Problem-solving, professionalism, multi-tasking, resilience

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay: Generous $20 per hour starting payDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards: Our comprehensive benefits are among the best in the industry

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CCM118 2024-43419 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.