Client Reference Code: 2025-46032

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected. As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT BILLING AGENTS ENJOY MOST

Interacting with customers through our web-based chat platformLearning about our products and services to provide knowledgeable customer serviceThoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and moreRepresenting a Fortune 100 company and being the written voice of SpectrumTaking pride in upholding positive relationships and creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma or equivalentSchedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak and understand English and Spanish

Preferred Qualifications

Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centersTechnical Skills: MS Office and personal computer skillsSkills: Communication, dependability, multi-tasking, typing, customer serviceAbilities: Problem-solving, critical thinking, attention to detail, resilient

SPECTRUM CONNECTS YOU TO MORE

Tools + Tech: Work with innovative, web-based chat technology and information systemsSupportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay: Generous $20 per hour starting payDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards: Our comprehensive benefits are among the best in the industry

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Job Code : COP106

2025-46032
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13527 Business Unit: Customer Operations Zip Code: 79936

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.