The Rental Coordinator is responsible for selling products, fielding questions, and resolving customer complaints as a member of the Customer Service team. They services existing accounts and establishes new accounts. Analyze a customer's service needs and resolve the customer's needs with an understanding of process and collaboration with fellow departments. **Primary Responsibilities** + Respond to customer inquiries and solve customer needs, including renting over the phone + Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes. + Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue + Coordinate and schedule appointments with customers + Monitor and respond to customer emergencies + Interact with customers, building representatives, internal depts and vendors regularly + Other duties as assigned **Job Specifications** + Maintain customer records + Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation) + Verbal and communication skills + Organize and plan work + Copes well with changing situations + Analyze situations and problems, negotiate solutions with customers + Manage multiple tasks and utilize various systems to resolve customer issues on the call **Education and Experience** + High school diploma or its equivalent + Previous customer service experience 1+ year preferred + Fluency in Spanish required **We are currently located in Queens and will be relocating to Mount Vernon in 6-12 months. We are looking for a candidate who is willing to commute to our new location once the move is complete. If you’re adaptable and ready for this transition, we encourage you to apply!** Compensation Starting at $20 Hourly **If you are a current Extra Space employee, please apply through Jobs Hub in Workday.** **We are an equal** **opportunity employer** **and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**