About the team

The  Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint.  We are dedicated to understanding and meeting the evolving needs and expectations of our customers.  We are committed to working collaboratively to deliver seamless and memorable interactions.

Your role

As a Renewal Operations Specialist, you’ll work with our Renewals Sales team to review quarterly opportunities and validate data, support building renewal proposals and quotes, and work with the Dialpad Deals Desk team to submit contracts for processing.

This position will report directly to the Director of Renewals Management and the ideal candidate will be located in Metro Manilla.

What you’ll do 

Review Quarterly Renewal opportunities and validate for accuracy (contract expiration dates, entitlements, discounting). Work with Renewal Managers to generate contract proposals and quotes. Support adherence to the approval process. Submit orders for processing to Dialpad’s Deals Desk team. Validate accurate processing and data after submission. Make reporting and dashboard requests based on business requirements.

Skills you’ll bring

2-3 years of experience in back-office operations, quoting, and process management. Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets and Google Slides). History of supporting a high volume of transactions. Passionate about process improvements. Comfortable analyzing and understanding data. Excellent time management skills with the ability to track numerous details. Ability to communicate.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.