SUMMARY
Bering Professional Services, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Remedy Developer Administrator to work with our government client, in Boyers, PA. The Remedy Developer Administrator is responsible to develop and support of the customer's BMC Remedy environment. The ideal candidate will be a senior member of the Remedy team, who is responsible for the support, maintenance and development of the multiple integrated BMC products. The current BMC Remedy platform is the BMC IT Service Management Suite (ITSM) v.7.6. The development environment includes formal project management and development methodology, with planned phases and timeframes for customer requirements gathering and analysis, development of customizations and product configuration, testing the delivered product, defect resolution, promotion to production and end-user training.
The Remedy staff is tasked with developing the policies and processes to ensure that the proposed Service Level Agreements i.e. 98% Remedy availability (Developer, DBA) are met and that changes are completed within all agreed upon timelines.
ESSENTIAL DUTIES & RESPONSIBILITIES
Maintain BMC Remedy Action Request System (ARS)Manage BMC Remedy IT Service Management Suite (ITSM), including:Incident ManagementChange ManagementAsset ManagementService Level ManagementManage BMC Atrium CMDBManage BMC Remedy ITSM and/or BMC Atrium CMDB integration with 3rd party SQL-based applicationsManage BMC Remedy ITSM and/or BMC Atrium CMDB integration with 3rd party applications via email engineCustomize BMC Remedy Workflows, Forms, Reports, Filters to meet specified requirementsConfigure Support Groups, Users, CIs, Foundation dataManage application of BMC Server product Patches, Hotfixes, Product UpgradesManage Customer Requirements Analysis and Solution DeterminationWork with a formal development methodology encompassing scheduled product upgrade releases and current version maintenance releases within a planned project frameworkWork within a formal development environment, including the promotion of customizations from the development environment to the testing environment and then to the production environment
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required (Minimum Necessary) Qualifications
Bachelor’s Degree and/or equivalent certifications, military, or other work-related experienceMinimum of 8+ years of Remedy Administration experienceMust have 1 - 2 years of experience with:Microsoft (MS) Windows Server platformMS SQL Server platformApache Tomcat and MS IIS Web Server platformsJava Development platformExperience with BMC Remedy Add-on products such as:Aeroprise for BMC RemedyKinetic Data RequestKinetic Data SurveyMigration/Upgrade of BMC Products to a newer versionBMC Remedy data migration and consolidation
Knowledge, Skills, Abilities, and Other Characteristics
Strong analytical and problem-solving skills for design, creation, and testing of programsGood interpersonal skills to interact with customers and team membersGood leadership skills to guide and mentor the work of less experienced personnelGood communication skills to work effectively with team members, support personnel, and clientsAbility to work as part of team and independently
Preferred
BMC Certified Developer: AR SystemBMC Certified Administrator: AR SystemBMC Certified Administrator: BMC Atrium CMDBMicrosoft Certified Database Administrator (MCDBA)Microsoft Certified Technology Specialist MCTS: SQL Server, Database Development
NECESSARY PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS
This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.
The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.ADDITIONAL QUALIFYING FACTORS
As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations.
Shareholder Preference
BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
Equal Opportunity Employer/Veterans/Disabled
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
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