What you’ll do Leadership and Team Development: Lead and mentor the Reliability Management team, fostering a culture of continuous improvement, collaboration, and high customer satisfaction. Develop strategic plans for current and future technology skills while supporting commercialization initiatives.Strategic Vision and Problem Management: Define and execute the vision and strategy for reliability management, including proactive and reactive problem processes, root cause analysis, lessons learned, and trend identification to ensure operational excellence.Service and Policy Improvement: Drive service improvements to enhance availability, satisfaction, and cost-efficiency, while enforcing policies and workflows to optimize problem management. Develop and track KPIs, OKRs, and other metrics for performance evaluation. Implement and modernize tools, processes, and AI/robotics use cases to enhance problem management and service modernization efforts, leveraging analytics for process optimization.Stakeholder Collaboration and Transformational Leadership: Act as a senior management liaison, manage escalations, and align problem management goals with business objectives. Lead and deliver cross-functional IT projects within scope, time, and budget, fostering innovation and continuous improvement.Transformational Programme Management: Oversee the planning, execution, and delivery of key x-functional Digital & IT projects, ensuring they are completed on time, within scope, and budget. Collaborate with cross-functional teams to define requirements, manage risks, and resolve issues while fostering strong stakeholder relationships. Promote innovation, operational efficiency, and continuous improvement by implementing new technologies, monitoring performance, and integrating industry best practices.Who you are This role is open to anyone in UK or Europe to applyLeadership and Team ManagementProblem Management Process and Service ImprovementCross-Functional Project ManagementStrategic Decision-Making Stakeholder Management and Reporting

 

Core competencies:

 

Client-focused with excellent, professional communication skills. Detail-oriented and data-driven. Innovative and open to change, with dedication and tenacity to drive better outcomes. Ability to prioritize in a dynamic and fast-paced environment. Flexible and adaptable, leading by example. Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

This is a global role so anyone can apply from UK or Europe.What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

#TogetherWeCan