Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Role and Team The Release Management Engineering Team within the Quality Organization at Medallia is looking for a world class Release Manager to design, drive and own the delivery of the various Medallia platform and self-service products. The role includes the scheduling, coordination and management of releases across various portfolios as well as helping product and project teams to manage and deploy releases into production. As owner of the Release Management lifecycle, he or she will work collaboratively with the various Medallia R&D teams along the SDLC: Product Design and Development, Test Engineering, Continuous Delivery, SRE, Production and Managed Services to design, influence and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential. The ideal candidate has thrived and succeeded in delivering releases across various platforms, services and technologies with complex dependencies in a very high growth environment where priorities shift quickly. He or she is a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence. Responsibilities Lead the release management process from planning and development to deployment and post-release support. Forward-plan release windows and cycles across services and platforms. Develop and maintain release strategies documentation, including release plans, schedules, checklists, and procedures. PartnerWork with engineers to understand the impact of code merges and branching. Manage risk and resolve issues that affect release scope, schedule and quality. Measure and monitor progress to ensure application releases are delivered on time and according to goals and expectations. Manage dependencies and risks associated with releases. Track and report on key release metrics. Identify and implement continuous improvement opportunities for the release management process. Qualifications Minimum Qualifications Bachelor’s degree in Computer Science, Engineering or a related field. 5+ years of experience in Release Management, managing complex software releases or in a related role. Demonstrated knowledge of software development lifecycle processes and tools and release management best practices. Demonstrated experience in project management and coordinating cross-functional work teams toward task completion. Demonstrated Experience with agile development methodologies. Demonstrated experience working with code management, continuous integration and tracking tools including Git, Jenkins, and Jira. Preferred Qualifications Experience managing software releases/infrastructure changes in a Saas/Cloud environment. Ability to work independently and as part of a team. Experience with Kubernetes. Experience with CI/CD pipelines and DevOps practices. Experience with agile development methodologies. Strong organizational skills and attention to detail. Excellent communication and organizational skills. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.