Join Chase Merchant Services, JPMorgan Chase & Co.'s global payment processing business and the world’s leading merchant acquirer. As a Relationship Manager, you'll have the opportunity to grow and retain a portfolio of client relationships, support client needs, and act as a Merchant Acquiring consultant. Your role will encompass account planning, revenue generation, contract negotiation, project management, and budgeting.

As a Relationship Manager-Payments-Vice President within Chase Merchant Services, you will have the opportunity to grow and retain a portfolio of client relationships. You will support the needs of assigned client accounts and act as a Merchant Acquiring consultant. Your responsibilities will include account planning, revenue generation, contract negotiation, project management, and budgeting. This role provides a unique opportunity to work with a diverse portfolio of clients and to contribute to the world's leading merchant acquirer.

 

Job Responsibilities: 

Manage a large portfolio of clients across team of collocated Relationship ManagersExecute client needs via written and verbal communication and controlled processWork with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problemsAccount and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage teamDeepen bank coverage relationships through regular communication cadenceManage client data across systems; deliver regular status reporting to measure performance and resultsDiagnose client issues, providing solutions and options and resolving with urgencyNegotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectivenessConsult on merchant acquiring products, aligning solutions to client needsImplement payment solutions with skillIdentify opportunities for and improvements in systems and products  

 

Required qualifications, capabilities and skills:

7+ years of Payments Industry experience and/or product expertiseDemonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skillsAdvanced virtual communication with proven track record of success working on a phone-based client management team environment and cultureProven cross-functional partnership and resourcefulness to solve customer needsStrong written, presentation, contract negotiation, organizational, and communication skillsProficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce

 

Preferred qualifications, capabilities and skills:

Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship managementPortfolio management experience with account planning and proactive tacticsStrong analytical and research skills as it relates to problem solving and solutions deliveryBudgeting and/or mathematical background to support pricing and contracts negotiationComfortable in presenting to client decision makers and C-Level interactionsExperienced in the process and skilled in the execution of “a team-based coverage” approach for a client Bachelor's degree in business, consulting, marketing or other related field preferred