At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business.

What you will do:

The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking), and Global Banking Multinationals (MNC) customers across Europe, ensuring service delivery, risk management and operational excellence.
Collaborating with Global Relationship Managers/ Bankers, the role involves addressing diverse client needs across Credit Lending, Cash management and Global Trade and Receivables Finance.

In this role you will:

Maintain a high standard of client relationships, manage customer, and develop strategies for superior customer serviceCollaborate with the Global Relationship Managers of the clients to ensure seamless delivery of service in EuropeEnsure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures

Customers / Stakeholders

Maintain customer engagement and deliver fair outcomes for the customerDeliver high-quality service and ensure early identification and resolution of problemsMaintain active client calling and regular contact with stakeholders, incl. raising and reporting call reports and interactions on the Client Management Experience (CME) toolEstablish effective relationships with internal stakeholdersRefer client queries related to sale of new product or complex servicing requests to dedicated specialist support teams across the regionBe customer centric first, delivering excellent experience for clients and for GRMs/GRBs

Risk Management

Monitor credit risk, including concern lists and credit control reports, and analyse management informationConfidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk with the support of the Team Leads, GRMs GRBs and ISB/MNC Market HeadsDeepen understanding of the client through pro-active credit risk assessments and customer due diligence reviewsResponsible for the accurate completion of the Customer Due Diligence (CDD) profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) before submitting the case for review and approval. Compilation and approval of the CDD Risk Support Statement and appropriate escalation of concerns or red flags.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business.

What you will do:

The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking), and Global Banking Multinationals (MNC) customers across Europe, ensuring service delivery, risk management and operational excellence.
Collaborating with Global Relationship Managers/ Bankers, the role involves addressing diverse client needs across Credit Lending, Cash management and Global Trade and Receivables Finance.

In this role you will:

Maintain a high standard of client relationships, manage customer, and develop strategies for superior customer serviceCollaborate with the Global Relationship Managers of the clients to ensure seamless delivery of service in EuropeEnsure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures

Customers / Stakeholders

Maintain customer engagement and deliver fair outcomes for the customerDeliver high-quality service and ensure early identification and resolution of problemsMaintain active client calling and regular contact with stakeholders, incl. raising and reporting call reports and interactions on the Client Management Experience (CME) toolEstablish effective relationships with internal stakeholdersRefer client queries related to sale of new product or complex servicing requests to dedicated specialist support teams across the regionBe customer centric first, delivering excellent experience for clients and for GRMs/GRBs

Risk Management

Monitor credit risk, including concern lists and credit control reports, and analyse management informationConfidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk with the support of the Team Leads, GRMs GRBs and ISB/MNC Market HeadsDeepen understanding of the client through pro-active credit risk assessments and customer due diligence reviewsResponsible for the accurate completion of the Customer Due Diligence (CDD) profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) before submitting the case for review and approval. Compilation and approval of the CDD Risk Support Statement and appropriate escalation of concerns or red flags.

You should apply if you have:

Experience: Minimum 1-2 years in a similar position, with experience in a client-focused environmentAcumen: Strong business acumen with economic, cultural, and regulatory awarenessCommunication: Excellent communication skillsAnalytical Skills: Strong analytical skills and credit assessment experience is an advantageLanguage Skills: English (required), German or Hebrew (preferred)

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you. 

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain. HSBC in France has been certified with LinkedIn Top Employer 2024 for Finance, recognising our team as a great place to work within the Finance industry.

A unique and flexible working environment:

Advantageous remote working agreementDiversity and Inclusion is at the heart of our business: joining HSBC will give you the opportunity to work in a collegiate and supportive environmentYou’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interestsUsual local benefits (refund of transport fees at 50%, 5 weeks of paid vacation RTT)Family events days off, additional maternity or breastfeeding leave, advantageous paternity leave, parental presence or dependency support leave (for child or parent with disability)A Time Savings Account to monetize your untaken off days (CET)

Family benefits:

Partial reimbursement of childcare costsVarious bonus (birth bonus, back-to-school bonus for your children up to 25, parental bonus)An allowance for parents of children with disabilitiesPossibility to work part-time

Financial benefits:

A company savings plan and a savings plan for collective retirementMeal voucher card or corporate restaurant depending on your place of employmentMutual insurance for you and your family, and a pension contract to protect your loved onesA loyalty bonus and a long-service medal rewarding seniorityHoliday vouchers based on your reference tax incomeCESUs (for tax purposes) if you are disabled or if you have a disabled child, spouse or parentA Work Council which offers, among other things, ticketing, travel, sports, legal aid, etc.

Personal development benefits:

Access to our Degreed platform (learning platform above all, that you can use to discover learning content, develop skills, and successfully meet new business challenges)We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC UniversityWe’ll give you access to resources that support your mental, physical, and social well-being

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

You should apply if you have:

Experience: Minimum 1-2 years in a similar position, with experience in a client-focused environmentAcumen: Strong business acumen with economic, cultural, and regulatory awarenessCommunication: Excellent communication skillsAnalytical Skills: Strong analytical skills and credit assessment experience is an advantageLanguage Skills: English (required), German or Hebrew (preferred)

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you. 

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain. HSBC in France has been certified with LinkedIn Top Employer 2024 for Finance, recognising our team as a great place to work within the Finance industry.

A unique and flexible working environment:

Advantageous remote working agreementDiversity and Inclusion is at the heart of our business: joining HSBC will give you the opportunity to work in a collegiate and supportive environmentYou’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interestsUsual local benefits (refund of transport fees at 50%, 5 weeks of paid vacation RTT)Family events days off, additional maternity or breastfeeding leave, advantageous paternity leave, parental presence or dependency support leave (for child or parent with disability)A Time Savings Account to monetize your untaken off days (CET)

Family benefits:

Partial reimbursement of childcare costsVarious bonus (birth bonus, back-to-school bonus for your children up to 25, parental bonus)An allowance for parents of children with disabilitiesPossibility to work part-time

Financial benefits:

A company savings plan and a savings plan for collective retirementMeal voucher card or corporate restaurant depending on your place of employmentMutual insurance for you and your family, and a pension contract to protect your loved onesA loyalty bonus and a long-service medal rewarding seniorityHoliday vouchers based on your reference tax incomeCESUs (for tax purposes) if you are disabled or if you have a disabled child, spouse or parentA Work Council which offers, among other things, ticketing, travel, sports, legal aid, etc.

Personal development benefits:

Access to our Degreed platform (learning platform above all, that you can use to discover learning content, develop skills, and successfully meet new business challenges)We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC UniversityWe’ll give you access to resources that support your mental, physical, and social well-being

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers