At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business.

What you will do:

The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking), and Global Banking Multinationals (MNC) customers across Europe, ensuring service delivery, risk management and operational excellence.
Collaborating with Global Relationship Managers/ Bankers, the role involves addressing diverse client needs across Credit Lending, Cash management and Global Trade and Receivables Finance.

In this role you will:

Maintain a high standard of client relationships, manage customer, and develop strategies for superior customer serviceCollaborate with the Global Relationship Managers of the clients to ensure seamless delivery of service in EuropeEnsure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures

Customers / Stakeholders

Maintain customer engagement and deliver fair outcomes for the customerDeliver high-quality service and ensure early identification and resolution of problemsMaintain active client calling and regular contact with stakeholders, incl. raising and reporting call reports and interactions on the Client Management Experience (CME) toolEstablish effective relationships with internal stakeholdersRefer client queries related to sale of new product or complex servicing requests to dedicated specialist support teams across the regionBe customer centric first, delivering excellent experience for clients and for GRMs/GRBs

Risk Management

Monitor credit risk, including concern lists and credit control reports, and analyse management informationConfidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk with the support of the Team Leads, GRMs GRBs and ISB/MNC Market HeadsDeepen understanding of the client through pro-active credit risk assessments and customer due diligence reviewsResponsible for the accurate completion of the Customer Due Diligence (CDD) profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) before submitting the case for review and approval. Compilation and approval of the CDD Risk Support Statement and appropriate escalation of concerns or red flags.