Join the Merchant Services team, where you'll lead strategic partnerships with global corporate clients, driving growth and profitability through innovative payment solutions and exceptional relationship management.

As a Relationship Management Director within Merchant Services, you will primarily be responsible for a select portfolio of global large corporate clients. You will partner closely with the firm-wide bank coverage team, including Wholesale Payments Treasury Services. As a Sr. Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio. You have proven strategic relationship management and cross-selling success in the payments processing industry with a deep consultative skill set and experience.

Job Responsibilities

Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction. Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, Corporate Client Bank, Wholesale Payments Treasury Services, FX and Card Services to optimize product and service delivery. Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services Establish and maintain strong internal partnerships with respective JPMorgan Chase coverage teams through on-going collaboration and communication. Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of Wholesale Payments, Treasury Services. Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies and develop appropriate product solution recommendations. Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business. Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities, and skills

Senior sales and account executive management with 8 + years of strategic relationship management, business development and contract negotiation in the payments industry Experience managing complex clients Bachelor’s degree or equivalent experience required Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients Experience and comfort level working with C-suite level client stakeholders                                              Demonstrated track record of collaboration across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners Demonstrated ability to work across cultures with internal teams and external clients Exceptional relationship management skills Strong presentation skills Exceptional verbal and written communication skills. Ability to mobilize internal networks and resources; Travel Required

Preferred qualifications, capabilities, and skills

Technology related experience Master’s in Business Administration Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry