Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. To deliver planned and proactive client engagements driven through holistic client reviews focused on achieving contextual client outcomes. Deepen bank-client relationships primarily focused on providing cross-pillar solutions for clients, working with the supporting product specialists to ensure holistic engagement and guidance for financial decisioning by clients.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree/NQF Level 7
Field of Study: Business Commerce

Experience Required
Client Coverage
Personal and Private Banking

2 Years experience relevant FAIS qualification with FAIS experience and operate without supervision for intermediary services. Operate under supervision for advice.Previous experience within a physical, virtual or voice branch environment with good understanding of bank processes, policies and products.Experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.)Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactionsThe ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position

Additional Information

Behavioral Competencies:

Articulating InformationChallenging IdeasConveying Self-ConfidenceConvincing PeopleDeveloping ExpertiseEstablishing RapportExamining InformationExploring PossibilitiesImpressing PeopleInteracting with PeopleInterpreting DataMaking DecisionsMeeting TimescalesProviding InsightsPursuing GoalsSeizing OpportunitiesShowing ComposureTaking ActionTeam WorkingUnderstanding People

Technical Competencies:

Banking Process & ProceduresClient KnowledgeClient RetentionClient ServicingCustomer Understanding ( Consumer Banking)Risk AwarenessRisk Identification