Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. To deliver planned and proactive client engagements driven through holistic client reviews focused on achieving contextual client outcomes. Deepen bank-client relationships primarily focused on providing cross-pillar solutions for clients, working with the supporting product specialists to ensure holistic engagement and guidance for financial decisioning by clients.

QualificationsBachelor's degree/Advanced Diploma (NQF7 FAIS recognized qualification) in Finance, Economics, Accounting, Business Administration, or a related field

Professional Experience Requirements:

Minimum 3-5 years of experience in Personal and Private Banking sectors, encompassing:

Strong financial analysis and risk assessment skillsExcellent customer relationship management abilitiesIn-depth knowledge of banking products, services, and investment optionsProficiency in banking software and systemsSolid understanding of financial markets and investment productsThorough knowledge of banking regulations and compliance requirementsOutstanding communication and interpersonal skillsAbility to work independently and as part of a team in a fast-paced environmentStrong attention to detail and analytical thinking

Additional Information

Behavioral Competencies

Articulating InformationChallenging IdeasConveying Self-ConfidenceConvincing PeopleDeveloping Expertise

Technical Competencies:

Banking Process & ProceduresClient KnowledgeClient Retention & Client ServicingCustomer Understanding ( Consumer Banking)Risk Awareness & Risk Identification