Classification Title:

Univ Union Program Specialist

Job Description:

Building Oversight and Monitoring

Assist all guests and staff on duty, including but not limited to housekeeping, maintenance, hotel, and event productions. Provide information and resolve any onsite challenges Act accordingly as needed to prevent unauthorized activity in the building and surrounding areas and ensure that there is no disruption of events in the building; engage University Police as needed Responsible for opening and/or closing the building and conducting hourly walk-throughs of the facility for safety and/or security concerns Act as the facility’s first emergency contact; manage and direct JWRU staff in the appropriate response and action steps; assist emergency responders as requested; communicate with supervisors regarding details of emergency response actions Assure that all university and JWRU policies are followed by students, staff, and building users Ensure compliance with safety standards, ADA and other relevant regulations Submit maintenance work orders as needed Provide accurate information and customer service to guests both at the Information Desk and throughout the facility Provide support to Newell Hall, as needed Manage locker, dance studio, and public AV systems access Reset lounge furniture

Event Operations

Act as a host and building management representative for meetings, conferences, and events; communicate with event coordinators to ensure all arrangements are satisfactory and address any issues as needed Review room diagrams and set-ups to ensure that all audio-visual equipment and furniture are delivered, set up, and operational on time Assist with room/equipment set-ups, as needed  Ensure access to rooms as appropriate to support staff and/or customers in a timely manner, provide logistical support for the setup and breakdown of equipment and audio-visual for special events, coordinating with event coordinators and event productions team, as needed

Hotel Operations

Provide support to hotel staff in addressing and resolving guest inquiries and concerns, including issues related to amenities, noise, furnishings, and appliances Aid hotel staff with key card issuance, room reassignments, and the guest check-in/check-out process Assist the Hotel Housekeeping team as required, including operation of commercial laundry equipment

Housekeeping Operations

Assist Housekeeping Staff with overnight floor care, ensuring all surfaces are meticulously maintained Ensure that meeting and event spaces are thoroughly cleaned and prepared before the start of the next day's events Work collaboratively with custodial shift leaders to address and prioritize custodial projects effectively Conduct regular inspections of all common areas to maintain high standards of cleanliness and report any issues requiring immediate attention

Reporting

Advise the Leadership Team and other supervisors immediately of situations and circumstances that warrant immediate management attention or can be categorized as “need to know” Complete a comprehensive and detailed report at the end of the shift indicating relevant and important information and occurrences in the areas of building maintenance and operations, staffing, event management, safety and security, and any other relevant matters Make recommendations to supervisors regarding policies and/or operating guidelines and procedures as needed Submit work orders for any maintenance items that should be addressed

Handle special projects, tasks, and other duties as assigned

Expected Salary:

$18.93/HR; Shift differential is added for this shift

Minimum Requirements:

A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications: Knowledge and experience with on-site building and/or event management Proficiency with computers and basic software applications Strong verbal and written communication skills Customer service skills Interpersonal skills Function effectively in a fast-paced environment with frequent interruptions Handle multiple projects or tasks simultaneously Understand, interpret, and apply rules, regulations, policies, and procedures Work as part of a team Basic audio-visual knowledge – turn off projectors, tv’s, etc. Must be reliable, punctual, and self-motivated with minimal supervision Skilled at problem solving with a positive attitude and effectively addressing building-related concerns Demonstrated ability to manage emergencies calmly and effectively, as needed Special Instructions to Applicants:

In order to be considered, you must upload your resume.  In addition, a cover letter is preferred.

Normal Work Schedule: 

This is an overnight position 11:30 p.m. to 7:30 a.m., days off rotate to meet department needs. Alternating weekends are required. Flexibility to adjust the schedule may be required depending on the department needs. JWRU building is open 7 days per week and most holidays; employees must work weekends on a rotating schedule and holidays as needed.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes