Location: York Hospital including cross training for York Outpatient

Beside and Admin Duties

PRN (As Needed)

Monday - Friday Varied Day/Evening Shifts

Minimum of 4 weekend days per quarter

General Summary

Performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed. Assists therapists and/or therapist assistants in preparing patients for therapy, treating patients and gathering supplies.

Duties and Responsibilities

Essential Functions:

Answers telephones, routes callers, takes messages and provides routine information to callers. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Maintains up-to-date patient accounts. Creates medical records for new patients. Conducting patient interviews, in person or by telephone, to collect accurate financial, biographic, and demographic information for registration Interprets and explains the individual insurance benefit services and policies to the patient and/or family as needed Performs a variety of billing functions including charge entry, patient payment collection and reconciles daily payments Establishes and maintains files and records on an ongoing basis. Schedules meetings, training, and other requirements for staff. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Prepares the treatment areas for patient care including: sets up, removes, cleans, appropriately stores, and organizes equipment and supplies including linens. Assists with monitoring of supply stock, informing front office when supplies are low. Assists therapist with safe transfer/positioning of patients. Under the direct supervision of a therapist or therapist assistant, prepares for patient treatment, assists with providing care, monitors patient during treatment and cleans equipment according to policy. Prepares modalities, apply if directed by therapist. Observes patient's precautions as related to the patient's diagnosis. Ensures safety of patients, visitors and staff while receiving services. Ensures safety/maintenance of therapy area(s) and equipment, including monitoring of biomed expiration stickers for routine maintenance. Monitors temperatures of applicable equipment per policy. Cleans equipment and documents on any applicable cleaning logs Assists department in preparation for regulatory surveys, utilizing checklists to ensure compliance. Assists all staff with other tasks. Asks team members if assistance is needed. Performs various insurance related tasks including communication with staff and insurance companies as required

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards. Maintains professional growth and development. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Opens and routes incoming mail; distributes correspondence and other material to staff. Orders office supplies as necessary.

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

Less than 1 year Relevant experience. Required

Licenses:

Basic Life Support Upon Hire Required

Knowledge, Skills, and Abilities:

Medical Terminology.

Benefits Offered:

Comprehensive health benefits Flexible spending and health savings accounts Retirement savings plan Paid time off (PTO) Short-term disability Education assistance Financial education and support, including DailyPay Wellness and Wellbeing programs Caregiver support via Wellthy Childcare referral service via Wellthy You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.