Position Purpose:

The Patient Access Representative greet patients, family, and visitors. This position is responsible for maintaining patient flow, scheduling appointments, registering patients and operation of the switchboard. This includes verifying demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying/scanning of registration documents.  Staff are expected to conduct online insurance eligibility/benefit verification, notify patient/guarantor of charge estimates when applicable, collect patient liabilities, and provide patient financial assistance paperwork when applicable. Acts as cashier in accepting payments from patients, insurance companies, staff, etc.  The Patient Access Representative are expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.

What you will Do:

Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor in a timely and accurate manner. 

Performs activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Surgery, Emergency Department, Outpatients, Labor & Delivery, Newborn, Lab etc).       

Provides information, directions, transportation, and assistance to patients, family members and visitors, ensuring timely, customer-centric service delivery in an effective and efficient manner.  This does include coordinating volunteers or other staff to physically escort the patient to their destination.

Communicates with various ancillary departments to ensure smooth patient flow and high data integrity. Manages clinic patient appointments and phone calls/messages.

Hours/Schedule:

Part Time - Day Shift - 18 hours weekly.

Minimum Qualifications:

Education:

High school diploma or equivalent required. One-year post high school education preferred.

Experience: 

Past work experience of at least one year within a healthcare provider environment, performing patient access and/or customer services activities preferred. 

Special Skills and Competencies:

Self-motivated, detail-oriented individual able to work with minimum supervision.

Ability to work on multiple projects at one time and flexibility to meet department needs

Must be able to read, write and/or speak English.

Computer/PC experience/skills are required.

Knowledge of medical terminology desired.

Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs.  Accuracy and time management skills required.

Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 3 years.

Position Highlights and Benefits

Education Assistance offered

Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

Competitive wages; including weekend and night differentials

Generous paid time off program

Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.