Job Description

Job Summary 

The Registrar, Outpatient is responsible for registering patients for outpatient services, ensuring accurate data entry, verifying insurance and demographic information, and providing excellent customer service. This role requires efficient handling of patient intake processes, communication with medical staff, and coordination with insurance companies to ensure smooth patient visits. 

Essential Functions

Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Requests payments, co-payments and deposits on patient accounts. Counsels self-pay patients on the amount of the procedure and informs them of payment options. Documents all financial processes for each patient. Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment. Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign. Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit. Reads physician orders to determine the proper registration process for the patient visit. Notifies ancillary departments or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time. Responsible for accurately screening medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of tests by Medicare and distribution of the ABN as appropriate. Responsible for the distribution and documentation of other designated forms and documents. Demonstrates a courteous, caring manner while obtaining vital patient information. Maintains efficiency and accuracy while keying all patient information into the registration system. Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed. Secures patient valuables upon admission, keeping an accurate log of each transaction. Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay. Adheres to policies and provides excellent customer service in all interactions with the appropriate level of compassion Performs other duties as assigned. Complies with all policies and standards.

Qualifications

0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions preferred

Knowledge, Skills and Abilities

Strong knowledge of insurance verification, medical terminology, and basic healthcare billing procedures. Excellent communication and interpersonal skills. Customer service skills. Strong attention to detail and ability to maintain accurate records. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Ability to work independently and as a team. Knowledge of HIPAA regulations and patient confidentiality.