At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Job Summary** Manages the daily operations and workflow of their specific specialty clinic arena, in conjunction with the program steering committee, physicians, nursing staff, clinical support personnel, and administrative leadership. Position is responsible for acting as a patient liaison for the program, overseeing all patient-related clinical activities that parallel procedural operations. Works with physicians, referring physician offices, advanced practice providers, and other clinical personnel to manage all designated pre-procedure and post-procedure activities in their respective sub-specialty or discipline. Manage or oversees all aspects of their respective specialty clinic, including database data entry, statistical reporting, and quality tracking activities. Performs program quality assessment and reports findings to the physicians and administrative team. **Essential Functions** Oversees all efforts related to guiding patients and families through the patient care appointment process in their relevant clinic area; acts as a patient liaison and, working with the clinicians, performs participation selection, program invitation, scheduling, and outreach functions on behalf of the program. Under the guidance of the clinicians, performs clinical patient evaluation and provides input to the patient care process. Oversees the scheduling of appointments and diagnostic studies; enrolls patients in clinical databases and studies, as deemed appropriate. Manages all aspects of the database(s), including data entry, data review and dissemination, and data/statistical reporting functions. Communicates with referring physicians and coordinates information with referral services; acts as a liaison between other physicians and hospital departments. Performs program quality assessment checks, audits, and reviews; develops and drives initiatives to eliminate barriers to care. Establishes processes and standards that ensure consistent and optimal patient navigation. Plans and develops patient-centered programs; reinforces patient education and directs patients and families to available resources and support services. Recommends and implements program guidelines; develops the required tools and materials to coordinate the patient care sequence. Attends relevant conferences and meetings. Keeps abreast of current literature and keeps current on industry practice standards. Works closely with communications and marketing/public relations to promote program outreach. Delivers on our Promise by always demonstrating excellent patient experience behaviors. Always conveys compassion and respect for the patient/customer and co-worker. Consistently delivers the best service experience utilizing the 5 Foot/10 Foot rule, Messages of Caring Out Loud, AIDET, iCare, and other Mercy Health customer experience tools and behaviors. (Note: Failure to perform satisfactorily in this essential function will block incumbent from a satisfactory performance evaluation rating.) **Requirements** Education Minimum 2 yr Nursing degree Preferred: Bachelor Science Nursing Ohio Registered Nurse License American Heart Basic Life support CPR Bioprovider OCN card within 6 months of hire OCN Chemotherapy certification once qualify. **Qualifications** 3-5 years of oncology experience in a direct patient care environment, computer experience (Microsoft Applications). Oncology Nurse Certification is preferred. In depth knowledge of specialty area. Demonstrates self-directed excellent communication and customer service skills. Able to analyze/interpret data and relate results to the clinical performance of the specialty area. Knowledge of clinical databases and database mechanics Physical Demands Occasional – 1 to 33% of workday Frequent – 34 to 66% of workday Constant – 67 – 100% of workday Not at all – 0% of workday Occasional Sitting, Unilateral Vertical Reach 36-72”; Bed-cart transfer with 200# person and assist of one with sheet; Lift 0-50#, 6-36” from floor; climbing stairs; operating machines (2hand(s)), operating machines 2foot/feet). Frequent Standing, walking 2.3 mph, 0 incline; unilateral horizontal reach 0-18”; bilateral carry, 30’, 27#; push/pull 100’, 19ft lbs; hold 200# patient side-lying while doing procedure x 2 minutes; roll 200# patient away/toward self; transfer 105# person chair-chair 5x/hr with gait belt; move 200# person up in bed with assist of one and sheet; lift 0-30#, 6”-36” from floor; lift 0-20# 36”-48” from floor; lift 0-20# 6”-72” from floor. Constant Bilateral fine motor manipulation; functional near, far, color vision aided or unaided; functional hearing aided or unaided; functional verbal communication skills; working overtime as assigned to meet operational/patient care demands. Not at All Climbing ladders; working from heights; crawling; kneeling; running Category I job classification – MH employees who have jobs with tasks that routinely involve exposure or potential exposure to blood, body fluids, tissues and/or used sharps. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com