As a key clinical staff member within the Department of Otolaryngology – Head and Neck Surgery, this position will be assigned to be the lead clinical support person to one of the Departments faculty members. Within this role you will act as the direct liaison between the patient and faculty member, as well as the other departmental staff. It is within this role that you will be guiding patients through the care plan outlined by the faculty member. Those care plans primarily involve surgical interventions and require guiding the patient through the experience from beginning to end. This position will play a key role in ensuring overall patient satisfaction and will be uniquely positioned to support faculty goals of maximizing clinical time and effort.
ResponsibilitiesThe position will develop a knowledge and expertise in caring for surgery patients of their assigned Division. This role will assist the faculty member in caring for and educating the patient’s pre and postoperatively during treatment acting as a primary point of contact for the Division.
The role will work closely with the receptionist and the administrative assistant/surgical scheduler of the assigned faculty member to manage the office and surgical schedules. The role will be mindful of surgeons and patients preferences and will coordinate with all parties in a professional and courteous manner.
The role will work with patients and other physicians to schedule consultations, pre-surgical testing, answering/triaging patient phone calls and post-operative scheduling.
The role will discuss all estimated quotes – including costs related to surgeon, anesthesia and facility fees as appropriate.
The role will be expected to be able to discuss common concerns or questions that patients contemplating surgery may have and will assist in providing answers through collaboration with faculty member, resident physicians, and clinical supervisor as needed.
The role should be detail oriented and organized in order to help ensure that all patients’ information, pre-operative scheduling/clearances and surgical scheduling is completed and maintained in a timely fashion. The role will need to be able to multi-task calls from current and prospective patients and family members, other physician offices, surgical scheduling offices and insurance companies.
The role will prepare for the clinical sessions of their faculty members by ensuring all appropriate medical records, or other applicable clinical information, has been received and entered into a patients chart prior to physician review.
The role will assist the physician during clinics. Specific duties during clinic may include – rooming patients, obtaining vital signs, documenting portions of the patient’s medical history, creating a clinical summary, ordering tests and consultations with other physicians.
After clinical sessions this role will be tasked with ensuring all required orders placed by the faculty member are addressed in a timely manner and will also update patients as to the status of those orders. This includes referrals to other physician offices, scheduling imaging as requested, and all other assigned tasks that fall into the patients care plan.
The role will work collaboratively with the RN Manager to provide oversight and mentorship to the Medical Assistant staff working within the Head and Neck Cancer Division.
This position must maintain a professional and courteous demeanor and helpful attitude while interacting with all patients and physicians offices in order to provide excellent service to all those involved with the practice.
Performs other duties as assigned.
QualificationsRN diploma. Must be a licensed RN in Virginia.
Prior experience in a surgical setting preferred. Prior experience in an Oncology setting strongly preferred.
Location : Location US-VA-Norfolk