JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

Workplace Management:

Oversee the day-to-day operations of workplace, including maintenance, security, and space managementDevelop and implement standard operating procedures for workplace operationsManage vendor relationships and contracts for various workplace services to ensure high-quality service deliveryEnsure compliance with health and safety regulations, and align with PHSI sustainability initiatives while maintaining a guest-centric approach

Soft Services Management:

Coordinate and optimize soft services such as cleaning, meeting & event services, reception, mail services, and manage Mail & Shipping Docucenter (where applicable)Monitor service quality and implement continuous improvement initiativesDevelop and maintain service level agreements (SLAs) with internal stakeholders and external vendorsManage on-site amenities such as fitness centers, cafeterias, baristas, and collaboration spaces with a hospitality mindsetDesign and implement innovative amenity programs that enhance employee experience and well-being

Customer Experience:

Implement and maintain a robust feedback system to measure and improve customer satisfactionServe as the primary point of contact for escalated customer issues and concerns

Operational Excellence:

Prepare and manage budgets for workplace and experience-related servicesSupport technology solutions to streamline operations and enhance user experience within our officesLead continuous improvement initiatives to optimize processes and reduce costs and elevate service standardsDevelop and monitor key performance indicators (KPIs) that reflect both operational efficiency for all areas of responsibility and guest satisfactionOwn the implementation of services and financial success of the assigned portfolio in accordance with key stakeholders' policies, procedures, and standardsEnsure day-to-day performance of the assigned team and delivery of services within stated service levels, processes, and procedures to achieve KPI goals and objectivesReview regional metrics against account-wide metrics and industry benchmarks to ensure portfolio management meets or exceeds goal parametersImplement space management processes, accurately reporting occupied and vacant space

Team Leadership:

Manage, mentor, and develop a team of workplace and hospitality experience professionalsFoster a culture of collaboration, innovation, and customer-centricityEnsure proper staffing levels and training to meet service requirementsFoster a culture of hospitality, emphasizing anticipatory service and attention to detailManage staffing levels and metrics as set by leadership, sponsoring staffing changes for approvalDevelop and maintain a high-performing team using HR top-grading tools for hiring, talent and succession planning, and developmentImplement training, education, and expectations to ensure team adherence to all processes and proceduresConduct performance reviews and other HR procedures according to policy

Stakeholder Management:

Build and maintain strong relationships with key account executives and decision-makersRegularly report on performance metrics, initiatives, and strategic recommendationsCollaborate with other departments to align workplace strategies with overall business objectivesAccountable for the execution of integrated workplace management services within the assigned geographic areaDevelop and foster strong client relationships at the regional level, representing the client's real estate organizationCollaborate with account leadership to develop, measure, monitor, and report cost savings and value-add opportunitiesAssist clients in understanding corporate initiatives and communicate approved service levels within the portfolioApply change management principles to ensure smooth transitions and adoptions of new processes

Qualifications:

Bachelor's degree in Facilities Management, Hospitality Management, or related field; Master's degree preferred10+ years of experience in facilities management or related field, with at least 5 years in a leadership roleProven track record in managing large-scale guest experiences and facilities operationsStrong skills in client relationship management, communication, and team leadershipProven track record in strategic planning and financial managementExcellent organizational and change management skillsExperience in managing diverse teams and integrating various service linesProficiency in facilities management software and data analysis toolsStrong understanding of industry best practices and regulatory requirementsExceptional problem-solving and decision-making abilitiesProfessional certifications such as FMP, CFM, or IFMA membership preferred

This position requires a strategic leader with:

Strong operational expertise and interpersonal skillsAbility to drive results in complex, client-focused environmentsProven success in managing large-scale facility operationsVision to blend hospitality principles with workplace managementPassion for creating exceptional office experiencesStrong analytical and cross-functional team leadership skillsAptitude for anticipating needs and personalizing servicesCustomer-centricity mindset and ability to foster a culture of warmth and attentiveness

The ideal candidate will have a track record of success in facility management, client relationship building, and creating innovative workplace experiences.

Estimated total compensation for this position:

121,000.00 – 140,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.