Overview Location : Chennai Position Objective : The Technical Service Specialist is accountable for providing research, laboratory analysis and technical support to customers that consistently achieve the business unit targets. Responsible for developing in collaboration with Research & Development (R&D) experimental protocols and testing parameters, presentations, technical write-ups, and conducting trials with customers that lead to sales. Also responsible for analyzing and interpreting results and reporting findings to customers in a highly professional manner. Responsibilities Technical Support + Conduct plant trials to proof quantifiable benefits to meet customer’s success factors to purchase Kemin’s solutions + Provide technical assistance to sales team regarding product dosage(s), trial protocols, point of addition to meet customer’s success factors + Anticipate customer’s needs and pain points acting as the trusted technical advisor using Needs Pay Off questioning from SPIN + Proactively develop new sales tools and creative customer engagement activities + Continuously train customers and upskill sales team Technical Data & Documentation + Proactively generate new technical science based qualitative, quantitative and sensorial data that ensures Kemin stays ahead of competition in all focus segments – bakery, confectionery, sauces, seasoning, processed meat (not limited to these) + Develop and maintain most up to date technical documentation, including product specifications, application guides, and troubleshooting manuals within SharePoint + Collaborate with R&D & Product Management team to generate new products, localize products to focus countries and segments, renovate products that are not selling Market Research: + Stay informed about industry trends, regulations, and competitor activities + Conduct market research to identify new product opportunities to meet industry gaps and/or customer pain points & unmet needs In collaboration with the Leadership team, provide strategic directions for Kemin Food Technologies Asia to achieve the business unit leading and lagging indicators. Qualifications · Min. Bachelor Food Nutrition/Biochemistry/Microbiology or other related discipline, from a recognized university · Strong technical knowledge of food ingredients with minimum 5 years’ work experience in similar capacity · Astute application background in bakery & confectionery and sauces & seasoning + + Experience with plant trials and product demonstrations + Action Orientation: Taking initiative and proactively addressing challenges + Planning and Alignment: Setting objectives, breaking down tasks, and anticipating contingencies. + Innovation: Generating new ideas, pushing boundaries, and implementing creative solutions. + Tech Savvy: Understanding and adapting to emerging technologies. + Resourcefulness: Efficiently securing and utilizing resources. + Effective Communication: Developing and delivering clear and tailored messages. + Managing Ambiguity: Operating effectively in uncertain situations. + Working Conditions: The position will operate from Singapore/India and is expected to spend ~40% travelling regionally within Asia. The position is considered 40 hours per week and requires flexibility to take evening calls between Americas, Europe and Asia. #LI-SS1 LocationIN-TN-Chennai Posted Date3 months ago(11/13/2024 5:14 AM) Job ID 2024-10515 # Positions 1 Category Technical Services Position Type Regular Full-Time