At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it!    

We are looking for a Regional Support Specialist (RSS) to join our team and add value to our real estate agent’s experience. In this role, you will provide critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents. The RSS will work primarily in one location and will occasionally be asked to support other local offices. They will provide support digitally and in-person while acting as a liaison with our different departments and business partners. In addition, they are responsible for ensuring the agents are supported in their marketing efforts; especially social media strategy and supporting our marketing programs.  

This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.  

Responsibilities:  

Agent Support  

Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business   Support Agents with any technology, process, or operationally related questions   Promote a friendly, inclusive office culture that reinforces our agent value proposition   Work with Agent Onboarding team to ensure successful agent onboarding process  

Branch Leader Support  

Support and collaborate with Branch Manager to maintain office promotional items, sales meetings, new agent orientations, office culture, and light social media marketing  

Office Organization  

In collaboration with facilities and IT partners, ensure all items in the office remain in working order and the office operates smoothly  Ensure needed office supplies are sufficiently stocked and organized, mail is distributed   Greet and direct agents/customers  

Transaction Support  

Ensure our agents’ transactions are complete for compliance, efficiently and accurately processed, commission payments are timely, and adjustments are avoided. Scan physical checks, as needed   Point of contact, as needed, for following up on missing documentation or escalation of transactional issues   Database entry and updates – MLS, Transaction Manager   Systems review of Trident and Transaction Manager, issue resolutions submitted through OnBase system 

Minimum Qualifications:  

2+ years experience in a professional setting with a strong customer first approach; Prior Real Estate office experience preferred   Experience with marketing support, including marketing tools and social media preferred   Strong written and verbal communication skills   Technologically inclined to support basic operating systems including PCs and Macs and ability to navigate computer software   Proficiency with Microsoft Office   Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams   Customer focused, delivery oriented, ability to multi-task   Willingness to be “nimble” and adjust priorities, as needed   Ability to travel to additional offices in the region on an as needed basis  

 

Anywhere is proud to offer a comprehensive benefits package to our employees including: 

Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D  401(k) savings plan with company match  Paid Time Off to Include Holidays, Vacation Time, and Sick Time  Paid Family & Paternity Leave  Life Insurance  Business Travel Accident Insurance  All employees receive access to LinkedIn Learning  Tuition reimbursement for approved programs  Employee Referral Program  Adoption Assistance Program  Employee Assistance Program  Health and Wellness Program and Incentives  Employee Discounts  Employee Resource Groups