Job Description

Work Arrangement
This role requires an employee to be onsite on a full time basis.

The Role

This position is in charge of all sales, delivery and local marketing activities of designed regional market. To develop sales and delivery strategies and action plans to maximize the brand’s market share as well as strengthen the brand positioning in the region. By leading a Regional retail team to implement this strategy and realization of the regional sales objectives outlined in the annual business plan.

Drive Sales and Aftersales objective attainment for the zone

Encourage and support engagement efforts

Drive communication that supports the Business's market plans

Mentor, lead and grow talent

Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability

Ensure accurate utilization of empowerment tools

Inspiring team/customers to attain business goals

Performs other duties as assigned

What You’ll Do

Key responsibility 1- Sales Strategies and Policy

Develop the short & middle term regional sales strategy, in accordance with strategic objectives of CUE teamImplement this strategy to ensure annual business objectives are met in full (qualitatively and quantitatively)Participate on allocating monthly and annual sales target for the regional team

Key responsibility 2 – Sales Management

Administer regional sales and manage overall turnoverAchieve the sales target of monthly, quarterly, and yearly sales as well as new launched productsSet up action plans for each Point of Sales and support the Store to achieve the targetSet up and monitor Store KPIWork closely with cross function team to formulate and implement local/in store activities to support sales target achievement.

Key responsibility 3 – Delivery Management

According to the delivery objectives set by the company, formulate delivery operation strategies, internal and external promotion policies, etc., to promote the improvement of delivery volume and customer experiencePlan and decompose the annual/quarterly/monthly delivery indicators to ensure the achievement of delivery quantity targets;Responsible for formulating delivery quality control standards and procedures, supervise the implementation of standards and procedures, and achieve the company's delivery quality control objectives;Develop the store and employee delivery evaluation system, verify and evaluate the delivery effect, collect, analyze and interpret the delivery data, and make continuous improvements according to the results, so as to continuously improve the delivery operation efficiency;Responsible for customer relationship management, continuously improve customer delivery satisfaction, and ensure good customer experience and satisfactionResponsible for the coordination and control with third-party service providers such as vehicle service, finance, insurance, charging pile, etc., to ensure the smooth completion of delivery activities.

      Key Responsibility 4 – Retail Marketing activities

Proactively collect market resource, including shopping mall Pop up location availability, rental info. etc. so to react quickly to the request from store sides.To ensure that all local marketing initiatives are aligned with business objectives.Collaborate with central Retail Marketing team and cross-functional teams to develop and execute local and store marketing activities to drive traffic, sales, and referrals.

Key responsibility 5 – Operations

Ensure operation guidelines are well followed by each StoreWork closely with Operation team to optimize store operation process to improve working efficiency and support sales Supervise and sponsor compliance in region to ensure all sales activities are following compnay’s compliance guidelineAvoid legal challenges by understanding current and proposed legislation and enforcing regulationsOperation cost controlImprove customer satisfaction in each store in the region

Key responsibility 6 – Team Management

Lead, monitor, motivate and coach the line managers as well as the sales team members to ensure the sales target and team objectives are achievedUnite everybody to work as a team and motivate everyone to grow together with TDGWork closely with Training team to develop Individual Development Plan for each of talent in the team and help them grow

Key responsibility 7 – Customer Relationship Management

Develop customer loyalty by working together with different shareholders in the companyImprove customer satisfaction in each store in the regionSupport the team to execute community events or CRM events to drive better client engagement and client experience base on CRM data analysis and monitor the resultsHandle high value client by him/herself

Key responsibility 8 – Market Intelligence

Monitor competitive activities, client opinions and behaviors changes and feedback to the company on timely basisTimely feedback customer complaint, team suggestions etc. to department head in order to take quick reactions.The network development of competitors and other valuable information from the market

Additional Job Description

Your Skills & Abilities (Required Qualifications) ​​  

Have in-depth knowledge of product and retail industry and excellent understanding of the selling process and of customer behavior, retail auto company is preferableHave rich experience of at least 5 years is favored for most senior positionsHave strong communications skillsLead from the front and have a ‘hands on’ approach to develop new business and grow the existing portfolioLeadership skills are vital, to give direction to and nurture the commercial teamEntrepreneurial spiritPassionCustomer focusStrong leadership skillRich experience on leading frontline team in store sales management, people management and operation management

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.