Job Reference: 4280
Number of Positions: 1
Job Category: Operations
Contract Type: Full Time
Salary: £38,000-£44,000 Depending on experience
Location: To cover the North Region – Hybrid Office & Field Based as Required across Northern Ireland (designated remote worker)
G4S Region: UK & Ireland
Country: United Kingdom
G4S Business Unit: SSUK – Northern Ireland
Closing Date: Initial Candidates to be shortlisted in February 2025, initial interviews February/March ‘25
Package Description: 25 days holiday, Life assurance, Contributory Pension, Company Car (in line with the grade)
Job & Company Introduction:
We are actively recruiting a Regional Manager to join our existing team based in Northern Ireland, working on one of our key high profile public sector contracts which works 24/7 (365 days a year). As a senior member of the contract management team you will be joining an established, experienced and successful team to which you will contribute a key role.
Reporting into the Account Director, the Regional Manager is the most senior operational management role on the contract and is responsible for all service delivery within their region. They will ensure the day-to-day management of frontline employees is being carried out according to company and client requirements and that their team follows the tactical plans and initiatives.
This leadership role is critical in delivering change plans and achieving strategic goals, whether client or G4S led. The role holder will be instrumental in driving adherence to policy and procedure whilst ensuring we maintain and continuously improve engagement with our diverse workforce.
They will work with a Contract Manager (Direct Report) and an Operations Manager who will both be on the ground directly liaising with colleagues. This role also works very closely with Operational Support colleagues in the delivery of a best-in-class operational solution.
We won’t expect you to be tied to a desk and you will have the flexibility to work remotely out in the field to engage with frontline colleagues and clients when required.
More about the company; G4S Secure Solutions provides a broad range of security solutions across the Public, Private and Commercial Business sectors creating productive, safe and smooth working environments. At G4S, we are used to working in critical and secure environments. G4S has been established for over 100 years, operates in 120 countries, globally and employs ~640K people.
Responsibilities
Responsible for performance delivery of all service functions that sit within the region
Provide day-to-day leadership of the G4S functional teams in their region
Ensure that KPIs for service functions in their area are successfully met
Oversee attendance, absenteeism and resource planning in their area
Carry out management spot checks on SIA licensing and adherence to industry standards
Monitor training records
Take responsibility for accurate and timely delivery of relevant monthly, quarterly and bi-annual reports
Identify additional training requirements for staff
Ensure staff attend all required training within the required timeframe
Assimilate and keep up to date all Standard Operating Procedures and site Assignment Instructions
Work with the Service Function Operations Managers to manage the workforce in order to deliver
excellent service standards
Monitor overarching staff performance to deliver against the required standards.
The Ideal Candidate:
Experience of operating in a complex, commercial, multi-divisional organisation within a matrix environment.
Span of control in excess of 300+ employees
Minimum 5 years’ operational management experience
Proven track record of delivering high-performing outcomes through effective and dynamic operational solutions
The ability to think on your feet and adapt to meet flexible client-drive requirements
An understanding of how operational decisions affect commercial performance and bottom-line contribution
Experience of following corporate HR principles and practices and employment legislation
Experience of change management implementation.
Experience of working in a challenging and fast-paced organisation
Ability to work autonomously.
Good stakeholder management and communication skills at all levels
Experience of collating and evaluating data.
Flexible with travel to various locations as the needs of the business dictate
The successful candidate will have the ability to build rapport and influence key stakeholders, both internal and external, a high degree of self-awareness and an aptitude to develop a good understanding of organisational requirements, driving business performance/transformation
Good IT skills, e.g. Google, Microsoft Office, email etc
This role will be supporting the delivery of critical 24/7 services 365 days of the year, so the successful candidate will need to be prepared to be contacted out of hours evenings/overnight/weekends should the need arise, though these occasions are rare.
The successful candidate must be willing to undergo extended security clearance due to the security and sensitivity of sites the role will support.
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