Description
The Regional Key Account Manager’s responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, achieve sales and profitability objectives by effectively managing new and existing accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams (Barcel and BBU) to deliver on client/company expectations. As a Regional Account Manager, you should also be results-driven and help us achieve our business goals.
Ultimately, an outstanding Regional Key Account Manager should have strong communication skills, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals. Also, data governance or experience in IRI/Data analysis as well as the ability to develop within the team.
What Will I Be Doing
The Ahold RKAM will be responsible for connecting with each of the major Ahold Banners at District level to align on Barcel initiatives that drive store level partnership and Corporate level agreements Engaging in monthly meeting/calls with BBU that highlights key objectives and expectations Supporting Ahold Sr. RKAM on Customer Business Review meetings for each banner that addresses upcoming initiatives Supporting the Ahold Sr. RKAM to meet assigned targets for profitable sales volume and strategic objectives in assigned Account for all brands/categories Set and monitor sales targets for each Ahold banner within the territory Develop strong and long-term client relationships with goal to be highly relevant and or the preferred supplier Resolve issues and handle complaints quickly and effectively Support sales team and clients with new features and product launches authorizations on time Get feedback and suggest ways to increase customer engagement Establishes productive, professional relationships with key personnel at all levels Coordinates the involvement of company personnel, including support, service, management resources, in order to meet account performance objectives and customer’s expectations Proactively assesses, clarifies and validates customer needs on an ongoing basis Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel On-going analysis and review of business trends to identify gaps to plan and execution for all brands/categories Actively participate in Annual Planning and Forecast process in collaboration with National Offices and DSD Team Supporting Sr. RKAM of customer Joint Business Planning process, assortment & segmentation (POG) reviews, and scorecard sessions using relevant fact-based selling Reviewing pricing and merchandising objectives are achieved consistently with Portfolio/Brand strategy, account objectives and efficient trade spending Supporting growth initiatives understanding overall category and competitive trends Identifying opportunities for improvement and proposing new tools and processes Other duties as assigned by your supervisor